Field Operations Support Assistant (part-time)

SCI Shared Resources • San Francisco, CA

15h

About The Position

Provides administrative and clerical support to a funeral home, cemetery, crematory, or combination of these facilities. The role greets the public, provides general information about services, and works to meet and exceed customer expectations. It also supports location management, sales, family service counselors, and payroll, while serving as a backup receptionist. The position requires compassionate, professional communication with client families and careful handling of confidential documentation and transactions.

Requirements

• High school diploma or equivalent.
• 1–2 years of experience in an office clerical or customer service capacity.
• Experience working in a customer-focused, fast-paced professional environment.
• Working knowledge of office equipment, including computers, calculators, copiers, printers, and fax machines, consistent with experience.
• Basic mathematics skills.
• Good verbal and written communication skills.
• Strong organizational skills and attention to detail.
• High level of compassion and integrity.
• Ability to maintain confidentiality.

Nice To Haves

• MS Office Suite experience preferred.

Responsibilities

• Prepare death certificates, prayer cards, and related documents.
• Complete required permits and certificates.
• Prepare and process veterans’ paperwork.
• Prepare marker and monument placement paperwork.
• Ensure documentation supporting requested products and services is accurate and complies with state and federal regulations and company rules.
• Prepare and distribute daily schedules, reports, and documents.
• Receive and process payments and contracts.
• Coordinate memorial and related product orders and control storage inventory for vaults and markers.
• Order office supplies.
• Oversee processing of installation orders to grounds and maintenance departments.
• Process accounts payable transactions.
• Assist with preparing obituaries.
• Assist location management, sales, family service counselors, and payroll as needed.
• Act as a backup receptionist.
• Greet family members and friends.
• Communicate client families’ needs promptly and accurately to the appropriate staff member.
• Convey concern and empathy to client family members at all times.
• Respond to customer inquiries by telephone, internet, and in person.
• Maintain professional and cooperative relationships with the county clerk, medical examiner, and physicians.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts for health care and dependent care.
• Health Savings Account with company contribution.
• Sick leave.
• Short-term disability.
• Long-term disability.
• Life insurance.
• Voluntary accidental death or dismemberment insurance.
• Dependent life insurance.
• SCI 401(k) Retirement Savings Plan with company match.
• Employee Assistance Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED