Field Operations Supervisor

Bento Nouveau Inc • Fullerton, CA

2d • Onsite

About The Position

Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.

As a Business Development and Partnerships Field Operations Supervisor, you will support the Business Development & Partnerships team by ensuring the timely and consistent delivery of core services to our business partners.

Requirements

• Post-secondary education preferred.
• 1-3 years of administrative experience in a related role or industry preferred.
• Excellent Microsoft Office skills, with demonstrated proficiency with MS Excel and reports.
• Exceptional organizational skills with the ability to effectively manage multiple tasks and projects within assigned deadlines.
• Ability to work in a fast-paced, high-volume environment, with strong attention to detail.
• Excellent interpersonal and communication (written and verbal) skills.
• Customer service oriented with the ability to work as part of a team; possesses a solution-oriented and positive attitude.

Responsibilities

• Manage and supervise regional Field Op Reps across the US.
• Liaison between Partners and Commissary from an operational perspective to ensure all marketing and merchandising standards are adhered to.
• Mentor, train, and develop the team to become proficient in their region to provide in-depth analysis and insight.
• Assist in the completion and delivery of new product listing documents, maintain product data, update pricing, and handle ad hoc tasks.
• Act as the primary liaison for all third-party online ordering platforms (Uber Eats, Skip The Dishes, DoorDash, etc.), ensuring accurate representation of online product data.
• Support the development of business plans and facilitate routine and ad-hoc business development meetings and reports to meet company objectives.
• Maintain and strengthen business relationships with counterparts across all partner channels.
• Oversee and conduct new warehouse orientations for Costco locations.
• Establish and maintain strong working relationships with warehouse managers and receiving teams at each retail partner location, serving as the company's primary liaison.
• Perform regular site visits to Costco locations to ensure product quality and adherence to company standards.
• Collaborate with internal teams to address any quality concerns at retail locations promptly.
• Complete and submit detailed field operations reports for each visit.
• Coordinate with locations to resolve delayed deliveries.
• Collect, analyze, and generate reports and insights based on sales data for all customers to provide insights during daily onsite meetings.
• Support the Account Management and Business Development teams in various operational capacities.
• Collaborate with Finance teams to ensure accurate reporting and submission of daily orders.
• Lead all Demo interactions with Partners and provide ad hoc analysis accordingly.

Benefits

• Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way.
• Competitive Rewards: Upon meeting eligibility criteria reap the benefits of a comprehensive compensation package with a bonus plan, group health benefits, and retirement plans that recognize your outstanding contribution.
• Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.
• Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.
• Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees