Supervisor, Field Operations

Xcel Energy•Saint Paul, MN

2d•$73,000 - $97,000•Onsite

About The Position

This position provides leadership to credit/collections, revenue protection, and meter reading field personnel in multiple sites. Accountable for the accurate and timely field credit work, revenue protection, and data acquisition of energy meters via various technologies. Work with internal/external customers as well as third party vendors for quick resolution of customer issues as it pertains to field credit/collection, revenue protections and meter reading to ensure accuracy in customer information and billing integrity. Maintains responsibility to the unit for regulatory requirements, compliance of policies, procedures, standards and implementation of labor agreements. Responsible for supply inventory and equipment levels. This role requires the employee be onsite 5 days a week.

Requirements

High school diploma required; Associates or technical degree or equivalent job-related experience.
1-3 years supervisory experience.
Proficiency in Microsoft Office applications required.
Knowledge of state regulatory requirements.
Proven change management and process improvement skills.
Excellent verbal and written skills.
Effective change leader with demonstrated ability to effectively communicate company/business area strategies and objectives.
Travel is required.

Nice To Haves

3 Years of related work experience in field credit/collections, meter reading and customer care operations preferred
Experience working with bargaining unit employees preferred.

Responsibilities

Provide leadership to employees including bargaining, where applicable.
Schedules daily work to ensure all field credit/collection, revenue protection and meter reading assignments are completed.
Effectively manages all credit, collection, revenue protection and data acquisition systems to ensure that all data is acquired and transmitted to credit and billing on time.
Researches and processes all field orders, data acquisition errors.
Maintains data integrity through verification processes.
Processes and tracks vacant premise, second, third, fourth calls, and re-read and start/stop requests.
Determines correct route placement for new business and existing residential and commercial.
Responsible for generating daily reports and daily verification and maintenance of field credit/collection, revenue protection and meter reading data to ensure integrity of collection, billing information; creates and assigns daily credit/collection, revenue protection and meter reading work to field personnel.
Demonstrates solid understanding of vendor software/systems.
Acts as point of contact for customers.
Responsible for resolution of escalated customer requests and inquiries.
Provide visible safety leadership and drive real time safety accountability by engaging employees through safety meeting facilitation, job briefs, training, accident investigation/event assessment, and job site observations.