Field Operations Specialist
About The Position
The Field Operations Specialist (FOS) manages specified OEM automotive fixed operations clients within assigned territory and specializes in client satisfaction, customer retention, increasing marketing performance, and selling new solutions. The FOS represents the face of the brand by conducting daily in-person after-sales marketing consultations. You will manage all client-facing aspects of the relationship: marketing consultations, data analysis, offer selection, creative options, billing questions, etc. Your role will require up to 75% travel for in-person, monthly consultations. Aptitudes that will make you successful include working autonomously, sociability, customer focus, resiliency, and situational adaptability. You will need to be extremely organized, communicate timely and effectively, and possess a positive attitude. Your role is to build relationships, become a trusted advisor, and promote dealership partnership. Expect to work with one of the hottest, largest, and most respected automotive brands and dealer bodies in the world.
Requirements
- Up to 75% travel for in-person, monthly consultations.
- Ability to work autonomously.
- Sociability.
- Customer focus.
- Resiliency.
- Situational adaptability.
- Extremely organized.
- Ability to communicate timely and effectively.
- Positive attitude.
Responsibilities
- Manage specified OEM automotive fixed operations clients within assigned territory.
- Specialize in client satisfaction, customer retention, increasing marketing performance, and selling new solutions.
- Conduct daily in-person after-sales marketing consultations.
- Manage all client-facing aspects of the relationship, including marketing consultations, data analysis, offer selection, creative options, and billing questions.
- Build relationships, become a trusted advisor, and promote dealership partnership.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
