Field Operations Representative

H&R Block•Remote, MO

7d•$16 - $24

About The Position

As a Field Operations Representative, you'll support field associates and leaders by resolving operational inquiries, processing transactions accurately, and maintaining communication throughout the resolution process. You'll research and resolve operational inquiries, execute standard processes, and collaborate with cross-functional partners to maintain operational consistency and meet service level expectations.

Requirements

Associate’s degree in Business, Management, or related area, or the equivalent through a combination of education and work experience.
3 years of experience in relevant roles
Demonstrated track record of establishing priorities and meeting deadlines.
Advanced oral, written, and interpersonal communication skills.
Strong critical thinking, collaboration, and continuous improvement mindset.

Nice To Haves

Technology, Facility, Field Sourcing industry background
Knowledge of retail operations support

Responsibilities

Serve as the primary point of contact for field associates and leaders, providing timely support and resolution for operational inquiries.
Research, troubleshoot, and resolve routine operational issues while ensuring excellent customer service.
Execute standardized operational transactions accurately and efficiently in accordance with established procedures.
Maintain detailed and accurate case documentation, including actions taken, resolutions, and follow-up activities.
Provide proactive communication and ongoing status updates to stakeholders throughout the resolution process.
Collaborate with cross-functional business partners to address operational requests and support business continuity.
Monitor and meet service level expectations while managing multiple priorities in a fast-paced environment.
Escalate complex, non-standard, or high-impact issues through appropriate channels for further review and resolution.
Develop and maintain expertise in assigned operational processes, systems, and workflows.
Identify opportunities to improve operational efficiency and contribute to a consistent support experience across the organization.
Ensure compliance with company policies, procedures, and operational standards.
Support a positive experience for field associates and leaders by delivering professional, responsive, and solutions-focused service.