Intel Field Operations Manager

2020 Companies•Dallas, TX

9d•Onsite

About The Position

2020 Companies is hiring a Field Operations Manager to partner with Intel. This role oversees day-to-day program operations in a retail environment, analyzes program performance, manages client initiatives, processes employee timecards, produces activity and insights reports, and helps resolve client issues. The manager reconciles, audits, and reports expenses, financial records, and labor hours against established budgets, and identifies opportunities for continuous improvement for internal teams and external client organizations. The Field Operations Manager serves as a liaison among client management, operations, and finance teams. The role includes setting up systems for new employees and projects, reporting performance and progress to leadership and stakeholders, identifying risks and mitigation efforts, and contributing to onboarding through training and feedback. The position is based in Dallas, Texas, with travel to store locations within an assigned region as needed. The schedule is five days per week, with occasional weekend work and additional holiday or key shopping-day shifts as needed.

Requirements

High school diploma or equivalent.
Strong operations and project management skills.
Outstanding organizational skills, attention to detail, and ability to prioritize tasks.
Excellent judgment and issue-resolution skills, including the ability to balance multiple demands and changing priorities.
Ability to demonstrate ethical and professional standards in a business environment.
Ability to demonstrate good judgment and initiative, make decisions, and solve problems.
Excellent verbal and written communication and people skills.
Positive attitude, willingness to learn, and ability to work flexible hours, including evenings and weekends.
Ability to travel throughout the region.
Advanced or expert working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Power BI, and Outlook.

Nice To Haves

Business degree preferred.
Three or more years of relevant experience in 3PL or Retail Operations may qualify in lieu of the preferred business degree.

Responsibilities

Deliver reports to department heads, management teams, and directors to provide insight into organizational efficiency.
Assist with client service issues and ensure timely resolution.
Consult with Program Leadership about field-team issues, including performance and policy adherence, and address them accordingly.
Advise stakeholders and management about progress, risk indicators, and mitigation efforts.
Facilitate staffing and onboarding for assigned regions.
Create a welcoming new-hire experience and ensure required training and system setup for new employees and projects are completed.
Collaborate with the Advocacy team to support adherence to the new-hire onboarding path.
Create and audit team schedules and shift compliance, ensuring adequate coverage and alignment with business needs.
Ensure field-team compliance with retailer standards and internal performance metrics.
Support RM activities, including store visits, training sessions, and other needs.
Provide direction, training, and guidance while supporting team retention.
Attend meetings and conference calls as required, including those outside the region.
Travel to store locations within a region as needed.
Ensure adherence to company policies and procedures.
Perform other duties as assigned.