Intel Field Operations Manager

2020 Companies•Las Vegas, NV

10d

About The Position

2020 Companies is hiring a Field Operations Manager to partner with Intel and oversee day-to-day program operations in a retail environment. The role includes managing client initiatives, processing employee timecards, producing activity and performance reports, resolving client issues, and analyzing program performance to identify opportunities for continuous improvement. The manager reconciles, audits, and reports expenses, financial records, and labor hours against established budgets. The Field Operations Manager serves as a liaison among client management, operations, and finance teams. The position supports staffing and onboarding, sets up systems for new employees and projects, delivers performance insights to leadership, maintains accurate reporting data, and advises stakeholders about progress, risks, and mitigation efforts. It also includes providing new-hire training and feedback, supporting field-team performance and compliance, and traveling to store locations within an assigned region as needed. The position is based in Dallas, Texas. The schedule is five days per week, with occasional weekend work as needed; additional holiday or key-shopping-day shifts may be added. Pay starts at $50,000, with quarterly bonus potential.

Requirements

High school diploma or equivalent.
Strong operations and project management skills.
Outstanding organizational skills, attention to detail, and ability to prioritize tasks.
Excellent judgment and issue-resolution skills, including the ability to balance multiple demands and changing priorities.
Ability to demonstrate ethical and professional standards in a business environment.
Good judgment, initiative, decision-making, and problem-solving ability.
Excellent verbal and written communication and people skills.
Positive attitude and willingness to learn.
Ability to work flexible hours, including evenings and weekends.
Ability to travel throughout the region.
Advanced or expert working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Power BI, and Outlook.

Nice To Haves

Business degree.
Three or more years of relevant experience in 3PL or Retail Operations.

Responsibilities

Deliver reports to department heads, management teams, and directors to provide insight into organizational efficiency.
Assist with client service issues and ensure their timely resolution.
Consult with Program Leadership about field-team issues, including performance and policy adherence, and address them accordingly.
Advise stakeholders and management about progress, risk indicators, and mitigation efforts.
Facilitate staffing and onboarding for assigned regions, create a welcoming new-hire experience, and ensure required training and system setup are completed for new employees and projects.
Collaborate with the Advocacy team to ensure adherence to the new-hire onboarding path.
Create and audit team schedules and shift compliance; maintain schedules that provide adequate coverage and meet business needs.
Conduct regular audits of shift compliance against established schedules and standards.
Ensure field-team compliance with retailer standards and internal performance metrics.
Support RM activities, including store visits, training sessions, and other needs.
Provide direction, training, and guidance to support team retention.
Attend meetings and conference calls as required, including outside the region as needed.
Travel to store locations within a region as needed.
Ensure adherence to company policies and procedures.
Perform other duties as assigned.

Benefits

Competitive salary with weekly pay.
Quarterly incentive potential.
On-demand pay options through DailyPay.
Paid online or at-home training using a computer or mobile device.
Apparel provided.
Ongoing training and development.
Consistent schedule intended to support work/life balance or career development.
Paid holidays.
Long-term career pathing options.
Personal development opportunities.
Professional stretch assignments.