Security Field Operations Manager - 2nd Shift - Chicago, IL

Titan Security Group•Chicago, IL

19h•Onsite

About The Position

Titan Security is seeking a Field Operations Manager to join their team, focusing on quality assurance and compliance for assigned accounts. This role is crucial in ensuring the smooth operation and adherence to standards for team members. Titan Security is recognized as a Top Workplace and emphasizes a culture of excellence, innovation, and accountability. The Field Operations Manager will play a key part in supporting clients and fostering career growth for employees.

Requirements

Must be at least 21 years of age.
High School diploma or general education degree (GED).
2 years of experience as a Security Lead and/or Supervisor, or related experience in a customer service industry, like retail or hospitality.
Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), FOID card, and Driver’s license, including state-accredited training requirements.
Able to pass pre-employment drug screening and criminal background checks.
Able to read, write, speak, and understand English.
Able to meet the physical essential functions of the job, which can include lifting 75+ lbs, completing foot patrols, walking up and down stairs, and working in inclement weather.
Proficiency with Microsoft Office software.

Nice To Haves

Bi-lingual is considered a plus.

Responsibilities

Train team members in customer service, and complete quality assurance and compliance procedures and documentation.
Monitor and coach staff, including attendance issues, disciplinary actions, and performance appraisal and documentation.
Support the HR department and Sr. Operations Manager in hiring, training, onboarding, and terminations.
Respond to any escalated security issues or emergency situations appropriately.
Compile and prepare reports and documents pertaining to incidents, personnel activities, and account trends.
Work a flexible schedule to meet the needs of the business, which includes weekends.
Other duties as assigned.