Field Operations Manager

Ferguson Enterprises•Lexington, KY

5d•$4,542 - $7,258•Onsite

About The Position

Ferguson, a Fortune 500 company with approximately 36,000 associates across 1,700 locations, is seeking a Field Operations Manager to join their Lexington, KY team. This role is responsible for leading field operations across assigned regions, focusing on optimizing operational performance, safety, service quality, cost control, and consistent execution. The Field Operations Manager guides workflows, resource allocation, and future operational priorities, influencing execution and process improvements while partnering with cross-functional teams to achieve operational goals. The position typically reports to a Senior Manager or equivalent leader and supports a team of over 50 associates across six branches.

Requirements

Bachelor’s degree or equivalent experience
Minimum of 5 years of field operations experience
Strong knowledge of operational workflows and field execution
Experience in decision making and working across multiple locations or job sites

Nice To Haves

Demonstrated operational leadership and influence in field-based environments
Sound judgment and decision-making, with the ability to respond effectively to operational challenges
Ability to analyze data and trends to inform operational decisions and improve performance
Strong communication and collaboration skills across functional teams, frontline staff, and leadership levels
High focus on safety, compliance, accountability, and service standards
Ability to plan and prioritize work across multiple locations or teams in dynamic environments
Comfortable operating independently within established guidelines and escalation paths, and influencing outcomes without direct authority
Proficiency in O365 tools, including Power BI for reporting

Responsibilities

Oversee field operations across assigned regions or locations, ensuring safety, service quality, and operational performance targets are met.
Monitor operational performance metrics (e.g., productivity, cycle time, labor efficiency, service outcomes) and use insights to guide improvements and inform leadership decisions.
Provide operational guidance and recommendations to address risks, resource gaps, and process inefficiencies, escalating complex issues as needed.
Advise on workflow, staffing, and resource priorities to maintain operational readiness and consistent execution across multiple locations.
Influence execution standards and operational consistency across field teams without performing day-to-day tasks.
Maintain presence in the field to validate execution, reinforce expectations, and identify opportunities for improvement.
Drive operational continuity and readiness during peak demand, process transitions, or critical events.
Ensure compliance with safety policies, regulatory requirements, and company standards.
Analyze key performance indicators (KPIs) such as productivity, labor efficiency, service levels, and cost performance to make informed operational decisions.
Recommend and implement process improvements to address systemic issues and enhance operational efficiency.
Provide input on workforce planning, talent development, and succession considerations within assigned operations.
Influence operational investment decisions including asset utilization, capital planning, and process improvements.
Partner with cross-functional teams (supply chain, planning, finance, HR) to align operational priorities with business objectives.