Field Operations Manager

PLANET FITNESS • Port Charlotte, FL

10d • Onsite

About The Position

Easy Mile Fitness is seeking an experienced Field Operations Manager to join our team. This is an opportunity to grow your career with a high performing operator of Planet Fitness clubs. The Field Operations Manager is responsible for auditing, scoring, and reporting on our Brand Excellence Standards across clubs in the United States and Canada. This role reports directly to our Director of Operations. Success in this role means consistently providing management with full and accurate visibility into each club’s member experience at any given time.

Requirements

• Minimum 1 year of managerial experience in a customer facing retail environment.
• 75% travel is required across the territory (Southwest Florida, Northeast Georgia, South Carolina, and Ontario, Canada).
• Valid Passport or ability to obtain passport required
• Comfortable working a flexible schedule such as nights and weekend club visits as needed
• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
• Must possess strong time management, prioritization, communication, and presentation skills
• Ability to collaborate with all levels of individuals within the company
• Ability to work with minimal supervision while exhibiting professionalism and proper judgment of when to partner or escalate observations requiring resolution
• A valid driver's license and acceptable driving record
• A High School Diploma or Equivalent is required

Nice To Haves

• A Bachelor's Degree or four years supervisory or manager experience preferred

Responsibilities

• Travel to clubs to conduct comprehensive Brand Excellence MEC (Member Experience, Employees, Cleanliness) audits
• Evaluate the team member’s facility tour and whether the team member is accurately offering club information.
• Assess member engagement using the company’s customer engagement tools
• Conduct mystery-shop style information calls (“Info Calls”) to confirm employees provide accurate club information to prospective members
• Confirm adherence to company policies and procedures affecting customer service
• Inspect and score all areas of the club using the company’s audit platform
• Verify that adequate supplies are in stock to support club operations
• Confirm that maintenance issues have been reported in the company’s management system for resolution
• Manage time and travel schedule to complete audits at each location at least twice per month
• Conduct audits during overnight and weekend hours as required
• Create and maintain the MEC scorecard on an ongoing basis, ensuring full data accuracy
• Distribute MEC scorecards and site visit reports to managers on an ongoing basis
• Compile, analyze, and distribute weekly operational reports to management to support performance tracking and decision-making.
• Partner with key stakeholders to produce and distribute the Club Operations Snapshot monthly
• Route social reviews to the appropriate department for further action
• Review and monitor club-level themes, surfacing best practices and areas of opportunity to the management team to improve club experience and performance

Benefits

• Competitive medical, dental, and vision plans for you and your family
• 401(k) and Roth options with company match
• Competitive PTO policy, inclusive of parental leave
• Free Black Card membership
• Fast-growing, team-oriented environment with regular team outings and a shared focus on building something great

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED