Field Operations Manager

Wisenbaker Builder Services•Jacksonville, FL

4d•Hybrid

About The Position

If you’ve ever felt stuck between the office and the jobsite — blamed for outcomes you don’t fully control — this one’s for you. Field operations is messy. Crews change. Schedules shift. Install issues pop up fast. And too often, the person responsible is expected to “figure it out” without the authority, clarity, or support to actually lead. At Wisenbaker, we don’t want a traffic cop. We want a Field Operations Manager — someone who understands the field, knows the product, and can bring order, accountability, and performance to installation and service operations. If you’re wired to solve problems, build strong teams, and own results instead of deflecting them, you’ll feel at home here. Your Mission: As the Field Operations Manager, you are responsible for how work gets done in the field. You’ll lead Area Managers, partner closely with Expediting and Account Managers, and own the performance of installation and service operations within your branch. From labor efficiency and subcontractor quality to product execution and profitability, your role ensures jobs are installed correctly, issues are resolved quickly, and customers stay confident in Wisenbaker. When field operations run smoothly, the entire branch wins.

Requirements

High school diploma or equivalent required.
Strong written and verbal communication skills.
Ability to make timely decisions and escalate issues appropriately.
Comfort using Excel, Word, and Outlook.
Experience leading teams in field-based, operational environments.
Ability to work across both office and jobsite settings, including travel as needed.

Nice To Haves

Working knowledge of Wisenbaker Builder Services operations preferred.

Responsibilities

Lead and support Area Managers, including conducting quarterly performance reviews and maintaining territory assignments and maps.
Grade, rank, and manage installation crews to ensure quality, reliability, and cost effectiveness.
Serve as the branch product expert, supporting proper installation methods and approvals.
Partner with Product Specialists on crew structure and installation best practices.
Monitor and manage installation labor rates and field-related profit and loss.
Maintain a reliable network of subcontractors and additional labor resources.
Work closely with Expediting to manage subcontractor scheduling and service flow.
Collaborate with Account Managers and Inside Operations to maintain clear, consistent communication.
Develop and maintain relationships with local vendors and service partners.
Support onboarding and implementation of new and existing builder customers.
Participate in model home product approval processes.
Review and approve subcontractor pay.
Partner with warehouse operations to support contractor load-out processes.
Facilitate ongoing product and process training, including new and approved installation methods.