Field Operations Manager

Finning • Elkford, BC

8d • CA$125,000 - CA$145,000 • Onsite

About The Position

Our Elkford Finning facility is looking for a Field Operations Manager who has previous experience successfully managing teams in a shop and/or a field environment. The Field Operations Manager is responsible for managing all field customer interactions and communications in conjunction with effectively managing and scheduling service work and resources to meet customer expectations for equipment service and maintenance and accountable for overseeing the end-to-end service process including time entry for field operations.

Requirements

• Demonstrated effective leadership and supervisory skills
• Strong decision making and problem solving skills
• Strong communication skills to engage, motive and lead employees
• Ability to understand and interpret KPIs related to branch profitability
• Proven relationship management skills with a strong customer focus
• Strong understanding of the Caterpillar product line and Caterpillar processes (goodwill, product health and structure, etc.)
• Strong understanding of the National Safety Code (NSC)
• Strong understanding of CAT and non-Cat warranties
• Understanding of the collective agreement, performance management and disciplinary processes and the principles of high performance leadership
• Strong understanding of business acumen and financial planning, budgeting and forecasting
• Previous experience with CAT 797 Haul Trucks
• Previous shop and field experience

Nice To Haves

• Previous experience with maintenance and repair contracts would be considered a benefit

Responsibilities

• Safety leadership – lead, demonstrate and champion a healthy and safe work environment ensuring that all safety standards, policies, procedures and compliance requirements are communicated, implemented and followed
• People Leadership – responsible for the day-to-day leadership of staff, including recruitment, orientation, coaching, mentoring, employee engagement, and performance feedback and supporting growth and development opportunities.
• Result Management – responsible for reviewing results daily, weekly and monthly with direct report including managing SWIP
• Velocity Management – responsible for bridging customer interaction with repair execution by working with the field service supervisor(s) for scheduling priories in field and dispatching
• Accountable for ensuring the training of employees and check regularly to ensure they are using equipment properly and following safe work procedures
• Accountable to understand the OH&S requirements for their worksite as well as apply the Finning (Canada) Health and Safety management system to aid in meeting these requirements
• Accountable for managing service trucks, NSC compliance and tooling for the field operations
• Accountable for developing, maintaining and fostering a healthy relationship with the union and unionized employees
• Accountable to ensure work orders are closed and invoiced at a timely manner

Benefits

• Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed