Field Operations Manager

rStream•Somerville, MA

23d•$70,000 - $90,000•Hybrid

About The Position

rStream is changing the waste management industry by building the technology infrastructure it has lacked. They are developing smart, autonomous tools to make facilities management more efficient and profitable. They are hiring a Field Operations Manager to oversee their autonomous sorting systems at customer sites. This role is crucial for ensuring the reliable performance of their technology in demanding field environments. The Field Operations Manager will be responsible for deploying systems, maintaining them, troubleshooting issues, and building strong relationships with customers at all levels.

Requirements

Demonstrated operational excellence with a track record of reliable, consistent execution
Ownership over outcomes, excellent communication skills across a wide range of audiences, and an industrial safety mindset
Technical resourcefulness across software, hardware, and basic electrical systems, with proficiency using computers, machines, and hand tools
Strong time management and planning skills
Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
Willingness to work flexible hours, including 45+ hours a week, including weekends
Willingness to travel for extended periods and to support all types of work, including handling and sorting waste

Nice To Haves

Bilingual (strongly preferred, not required)
3+ years of experience in operations, logistics, or field service management
Experience operating, maintaining, or troubleshooting industrial equipment, robotics, or automated systems
Background in field service, manufacturing operations, or a similar operational role
A "Startup Attitude": quick learner, passionate, nimble, and adaptable

Responsibilities

Own the deployment, onboarding, and day-to-day operation of rStream's autonomous sorting systems at customer sites
Serve as rStream's primary on-site presence – the face of the company to customers, from their executives to their floor and custodial staff
Troubleshoot and service the system with the support of the technical team
Embody an industrial safety mindset to execute and improve SOPs
Train and coach on-site operators to run the system confidently and correctly
De-escalate problems calmly under pressure and keep operations running
Plan ahead, manage scheduling, travel plans and time across sites
Capture customer feedback and identify opportunities to expand rStream's footprint