Field Operations Manager

General Motors•Danbury, CT

1d•Hybrid

About The Position

The Field Operations and Network team leads field-based dealer performance and network health, working directly with dealers and field teams to strengthen execution at retail. The team partners closely with Regional Directors (RDs), Zone Managers, Dealer Network Planning & Investments (DNPI), and Sales & Service leadership to align field operations, dealer performance, and network actions to support the Dealer Performance Process (DP2), advance key initiatives, and ensure long-term network health and attractive returns for GM’s dealer partners. The Field Operations Manager (FOM) provides integrated dealer network, performance, and field operations support for the Regional Manager of Business Operations (RMBO), combining data, on‑the‑ground insight, and strong relationships to improve underperforming dealers, enable proactive network projects, and ensure GM standards are understood and executed at retail.

Requirements

Bachelor’s degree in Business, Marketing, Automotive Management, or related area
5+ years of progressive, dealer‑facing field experience (e.g., District Sales Manager, District Aftersales Manager, Network/Dealer Development, or equivalent)
Demonstrated track record of improving dealer performance across both sales and fixed operations
Strong influence and relationship skills, able to build trust‑based partnerships with key internal and external stakeholders
Advanced analytical capability and comfort using DPS/RSI, financial statements, survey metrics, and other performance data to diagnose issues and inform decisions
Excellent written and verbal communication skills, with the ability to translate complex data, policies, and network initiatives into clear, actionable guidance for diverse audiences
Proven ability to independently drive progress and follow through on priorities for assigned dealers and projects
Demonstrated agility in responding to changing dealer situations, legal/market constraints, and leadership priorities, while continuously building capability in tools, processes, and market knowledge
Strong fact‑based and structured thinking skills to prioritize work, shape recommendations, and support sound, well‑documented decisions
Willingness and ability to travel 10-25% within the region for dealer visits, DP2 meetings, new dealer activations, and network projects

Nice To Haves

Experience with GM dealer performance and incentive programs or competitive OEM programs.
Experience with underperforming dealer performance improvement, buy/sell transitions, or Replacement of Underperforming dealers (RUPD) projects.

Responsibilities

Lead end‑to‑end New Dealer Activations, coordinating onboarding to systems, tools, resources, and programs.
Lead and coordinate the Dealer Performance Process (DP2) for assigned dealers (standard, quarterly contact, notice-of-cure), using KPIs such as DPS/RSI, profitability, NPS‑PDS, NPS‑SSS, and others to identify performance gaps and prioritize actions.
Build, document, and follow through with Zone teams on dealer action plans; track DP2 status and outcomes, maintain accurate documentation, and surface systemic issues and learnings to regional leadership.
Support DNPI and Regional leadership on network projects (e.g., RUPD, buy/sell transitions, successions, open points/RFPs) and assist with transition planning for at-risk or divesting dealers to protect customers and brand representation.
Serve as an operational connector between Sales, Service, Parts, Motors Holding, and Dealer Policy, supporting adherence to key controls, documentation standards, and escalation paths.
Act as a knowledgeable, credible resource to Zone Managers, District Managers, and Dealer Network Managers; participate in targeted dealer visits, POP Lite reviews, and DP2 meetings to translate data into clear priorities and actions and communicate professionally with dealer principals and executives.
Develop and maintain concise reporting on DP2, network risk, and proactive activity for RDs, RMBO, and Sales Support leadership.
Model GM behaviors and support collaboration between Sales Support, Brand, and Field teams, demonstrating integrity, transparency, resilience, and adaptability in complex dealer and market situations.