Manager, Field Operations

Service Experts•Chicago, IL

1d•Onsite

About The Position

As Service Manager, you will be responsible for troubleshooting and resolving technical HVAC questions related to service repairs. This role involves analyzing spending trends, making recommendations to clients to optimize their repair and maintenance costs, and ensuring maximum equipment uptime. You will also process quotes from service providers for customers. Service Experts Heating & Air Conditioning, headquartered in Richardson, TX, specializes in HVAC and plumbing maintenance and repair for both residential and commercial clients. The company maintains a strong focus on customer experience and is committed to growth, aiming to be the best and biggest in its markets, always prioritizing its unwavering commitment to customers. Service Experts provides its employees with training, support, and opportunities for unlimited professional growth.

Requirements

8+ Years Minimum Experience
Bachelor's Degree Minimum Education

Responsibilities

Troubleshoot and resolve technical HVAC questions regarding service repairs
Analyze trends of spends and makes recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment
Processes quotes from service providers to customers
Review and manage all repair quotes submitted by the service providers and submits to the National Accounts customer
Conduct strategic account review meetings with clients on total cost of ownership
Provide technical support for the department
Evaluate & resolve technical issues
Provide technical assistance for customers
Resolve billing problems of a technical nature
Help customer service (dispatch) with technical problems
Performs other duties and tasks as assigned
Regular, reliable attendance