Field Operations Manager

ASSA ABLOY•Peachtree City, GA

21h•Hybrid

About The Position

Under the direction of the Director of Commercial Operations, the Field Operations Manager is first and foremost responsible for the safety of all internal field technicians and certified subcontractors, followed by installation quality and compliance to Megadoor standards, across all installation, service, preventive maintenance, and warranty activities in North America. This role is responsible for end‑to‑end execution of Megadoor field work and owns field labor strategy, training and development, installer certification, subcontractor performance, safety compliance, and productivity outcomes for highly complex large‑door systems. Working in close partnership with Project Management, Service Operations, Engineering, and Sales, this position ensures Megadoor field work is executed safely, correctly, on schedule, and profitably, while building consistent field capability through standardized training, coaching, and continuous improvement of field execution methods.

Requirements

Proven leadership of field operations in construction, industrial equipment, or large mechanical systems.
Demonstrated ability to develop, implement, and sustain field training programs in safety‑critical or complex technical environments.
Experience managing certified subcontractor networks.
Strong understanding of safety‑critical environments (aviation, military, industrial).
Financial and analytical mindset with a focus on labor efficiency, productivity, and margin protection.
Excellent communication, coaching, and cross‑functional collaboration skills.
5+ years of experience in field operations, construction operations, or service leadership (equivalent experience may also be considered).
2–5 years of project management or equivalent operational experience.
OSHA 30 required; EM‑385, fall protection, CPR preferred.
Continuous improvement mindset with a collaborative leadership approach.

Nice To Haves

PMP certification preferred.
Power BI experience preferred.
Familiarity with ERP and CRM systems; Epicor preferred.

Responsibilities

Direct Megadoor field labor for installation, service, preventive maintenance, and warranty work to meet safety, quality, schedule, and cost targets.
Lead internal technicians and certified subcontractors across multiple concurrent projects.
Serve as the primary escalation authority for field execution, safety, quality, schedule, and performance issues.
Engage directly with customers, General Contractors, and site leadership during execution challenges, safety concerns, quality issues, or significant customer meetings.
Ensure field supervisors and technicians are not placed in inappropriate negotiations or unsupported decision‑making situations with General Contractors related to scope, safety, or execution constraints.
Conduct or coordinate site visits to confirm site readiness, verify work quality, and document safety compliance with corrective action closeout as required.
Own installer and subcontractor certification and performance management, including compliance tracking, periodic evaluation, and corrective actions.
Manage subcontractor rates, contracts, and compliance with Megadoor standards.
Own the training and development strategy for internal field technicians and certified subcontractors supporting Megadoor installation, service, preventive maintenance, and warranty work.
Establish, maintain, and continuously improve standardized training programs covering installation methods, service procedures, safety compliance, quality standards, and productivity best practices.
Develop onboarding and ramp‑up plans for new field resources to ensure consistent execution and rapid time‑to‑productivity.
Identify skill gaps, performance trends, and execution risks within the field organization and implement targeted training, coaching, or corrective action plans.
Partner with Project Management, Service Operations, Engineering, and Sales to ensure field training aligns with product changes, customer requirements, and execution lessons learned.
Capture field feedback, post‑installation lessons learned, and best practices and incorporate them into training materials and standard work.
Support leadership development within the field organization by mentoring lead technicians and key subcontractor partners to strengthen bench depth and succession readiness.
Own and enforce OSHA, EM‑385, military, aviation, and site‑specific safety requirements across all Megadoor field activities.
Ensure Activity Hazard Analyses (AHA), safety certifications, and required field documentation are current, enforced, and audit‑ready.
Ensure safety training requirements are clearly defined, delivered, documented, and reinforced across all field resources.
Promote a proactive, accountable safety culture and exercise stop‑work authority as required to eliminate unsafe conditions or practices.
Track planned vs. actual field labor hours, mobilization costs, and key efficiency drivers; implement corrective actions when variances occur.
Identify and implement improvements that reduce rework, downtime, and cost overruns.
Support bid reviews and installation budgets with field‑driven insight, risk identification, and labor planning input.
Partner with Project Management on turnover meetings, execution planning, as‑built resolution, and project closeout.
Coordinate with Service Operations on scheduling, resource allocation, and service execution priorities.
Support Sales and Engineering with field feasibility input, execution risk identification, and lessons learned.
Contribute to contract reviews, bid reviews, project turnovers, project update meetings, and as‑built meetings.