Field Operations Manager

Ford Motor Company • Allen Park, MI

2d

About The Position

We made history and now we work to transform the future – for our customers, our
communities and our families. You'll see your work on the road every day,
helping people move freely and pursue their dreams. At Ford, you can build more
than vehicles. Come build what matters.

Our Marketing, Sales & Service organization advances the Ford reputation as a
visionary vehicle and mobility services company and helps deliver a trusted
customer experience. Use your marketing, sales and service expertise to turn
data-driven insights into innovative solutions that enhance sales and customer
loyalty. Join us and be the eyes, ears and voice of Ford.

In this position...

The Technical Training Operations & Resource Manager is a strategic and
execution-focused leader responsible for optimizing the delivery of technical
training across a national network. This role oversees training center
operations, instructor and resource management, and end-to-end training
logistics—while driving continuous improvement through data, process innovation,
and emerging technologies. This individual is expected to think differently and
identify scalable ways to deliver results.

This leader will play a critical role in transforming how training is delivered
by identifying efficiencies, leveraging AI-enabled solutions, and developing
innovative and scalable processes that accelerate technician readiness in a
cost-effective and sustainable way. The ideal candidate is both an operational
expert and forward-thinking innovator, capable of solving complex challenges and
driving measurable impact across the dealer network. This individual will have
the ability to invent and simplify processes for greater efficiency, and insist
on the highest standards. The candidate must be able to communicate a bold
direction that inspires results and have a bias for action.

Requirements

• Strategic and execution-focused leader
• Operational expert
• Forward-thinking innovator
• Capable of solving complex challenges and driving measurable impact across the dealer network.
• Ability to invent and simplify processes for greater efficiency
• Insist on the highest standards.
• Communicate a bold direction that inspires results
• Have a bias for action.

Responsibilities

• Optimizing the delivery of technical training across a national network.
• Overseeing training center operations, instructor and resource management, and end-to-end training logistics
• Driving continuous improvement through data, process innovation, and emerging technologies.
• Identifying efficiencies, leveraging AI-enabled solutions, and developing innovative and scalable processes that accelerate technician readiness in a cost-effective and sustainable way.
• Invent and simplify processes for greater efficiency
• Communicate a bold direction that inspires results

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees