Field Operations Manager
About The Position
Lake Superior Consulting is seeking a Field Operations Manager to join our team. The primary purpose of the Field Operations Manager is to create, sustain, and champion an environment where every Locator has the opportunity, support, and accountability to become the best Locator they can be - demonstrating mastery of their craft, the humility to continually learn, and the judgment to recognize when ambiguity requires escalation. The Field Operations Manager fulfills this responsibility by creating an environment where the right people are doing the right work at the right time, work is assigned based on customer priorities, Locator capability, and available capacity, supervisors spend the majority of their time coaching and developing people, and continuous improvement is embedded in daily operations.
Requirements
- Demonstrated mastery of utility locating methods, client specifications, applicable regulations, and safety practices.
- A passion for developing others, with a track record of leading through humility, accountability, and sound judgment, and proven ability to coach, mentor, and develop people, as well as success with coaching and building high-performing teams.
- The ability to anticipate operational challenges and make timely, balanced decisions with strong analytical and problem-solving skills with the ability to make sound operational decisions under changing conditions.
- Strong communication skills and the ability to build trust with employees, customers, and business partners.
- Proficiency with Microsoft Office and operational reporting tools.
Responsibilities
- Ensuring the effective daily assignment and prioritization of work across multiple Supervisor teams based on customer commitments, Locator capability and capacity, as well as customer and operational priorities.
- Directing Project Coordinator priorities to understand upcoming project work, coordinate resources, ensure proactive and effective communication with contractors and locate requestors, and proactively balance project and routine locating activities.
- Collaborating daily with Supervisors to review workload, staffing, production, quality, safety, and performance while helping remove obstacles that impact execution.
- Using daily operational metrics to identify trends, remove barriers, and improve execution, including damage investigation, audit results, on-time completion, ticket aging, backlog, and production, taking corrective action when needed.
- Ensuring Supervisors have the resources, information, and operational support to successfully develop and optimize their teams.
- Working with the Quality, Training, and Audit Team to identify trends, reinforce standardized processes, and improve field performance.
- Coordinating with the District Operations Manager regarding customer priorities, major project activity, resource needs, and emerging operational risks.
- Participating as needed in recruiting, workforce planning, and succession planning to ensure the organization has the capability and capacity needed for current and future demand.
- Championing a culture where safety, quality, customer service, mastery, humility, and sound judgment guide every operational decision.
Benefits
- Medical, Dental, Vision Insurance
- Flexible work options
- 401K (6% company match)
- Company paid life, AD&D, and short/long term disability
- Paid time off (PTO)
- Paid holidays (twelve per year)
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
