Field Operations Manager
About The Position
Ferguson is seeking a Field Operations Manager to join their Lexington, KY team. This role leads field operations across assigned regions, focusing on optimizing and overseeing operational performance. The role emphasizes safety, service quality, cost control, and consistent execution while ensuring smooth operations across multiple locations. The position guides workflows, resource allocation, and future operational priorities. The Field Operations Manager influences execution and process improvements, and partners with cross-functional teams to achieve operational goals. This role typically reports to a Senior Manager or equivalent leader.
Requirements
- Bachelor’s degree or equivalent experience
- Minimum of 5 years of field operations experience
- Strong knowledge of operational workflows and field execution
- Experience in decision making and working across multiple locations or job sites
Nice To Haves
- Demonstrated operational leadership and influence in field-based environments
- Sound judgment and decision-making, with the ability to respond effectively to operational challenges
- Ability to analyze data and trends to inform operational decisions and improve performance
- Strong communication and collaboration skills across functional teams, frontline staff, and leadership levels
- High focus on safety, compliance, accountability, and service standards
- Ability to plan and prioritize work across multiple locations or teams in dynamic environments
- Comfortable operating independently within established guidelines and escalation paths, and influencing outcomes without direct authority
- Proficiency in O365 tools, including Power BI for reporting
Responsibilities
- Oversee field operations across assigned regions or locations, ensuring safety, service quality, and operational performance targets are met
- Monitor operational performance metrics (e.g., productivity, cycle time, labor efficiency, service outcomes) and use insights to guide improvements and inform leadership decisions
- Provide operational guidance and recommendations to address risks, resource gaps, and process inefficiencies, escalating complex issues as needed
- Advise on workflow, staffing, and resource priorities to maintain operational readiness and consistent execution across multiple locations
- Influence execution standards and operational consistency across field teams without performing day-to-day tasks
- Maintain presence in the field to validate execution, reinforce expectations, and identify opportunities for improvement
- Drive operational continuity and readiness during peak demand, process transitions, or critical events
- Ensure compliance with safety policies, regulatory requirements, and company standards
- Analyze key performance indicators (KPIs) such as productivity, labor efficiency, service levels, and cost performance to make informed operational decisions
- Recommend and implement process improvements to address systemic issues and enhance operational efficiency
- Provide input on workforce planning, talent development, and succession considerations within assigned operations
- Influence operational investment decisions including asset utilization, capital planning, and process improvements
- Partner with cross-functional teams (supply chain, planning, finance, HR) to align operational priorities with business objectives
Benefits
- health insurance
- dental insurance
- vision insurance
- paid time off
- life insurance
- 401(k) with a company match
- mental health coverage
- gender affirming and family building benefits
- paid parental leave
- associate discounts
- community involvement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
