Field Operations Manager

WGNSTAR•Chandler, AZ

5d•$75,000 - $90,000•Hybrid

About The Position

WGNSTAR is a dynamic and growing company with a global footprint, primarily focused on the semiconductor industry. We provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today!

Requirements

5+ yrs experience in the semiconductor industry.
3+ yrs experience in a management role, directly managing personnel in a Fab environment.
Ability to travel locally and domestically to customer sites.
Ability to travel frequently between Chandler and North Phoenix sites.
Customer-friendly, presentable, and personable as a Company Representative.
Excellent critical thinking skills and ability to manage customer escalations in a constructive manner
IT proficient with ability to write clear, coherent, concise, and professional emails, letters, & presentations.
Strong interpersonal skills
Fluency in English - Spoken & Written.

Responsibilities

Serve as the point of contact for customers; responsible for coordinating all account activity and support.
Contribute to account management initiatives and ensure that the expertise and resources of the organization are available to support any agreed initiatives.
Responsible for the overall leadership & management of operations on-site.
Report on performance KPI’s and metrics to customers and internal leadership.
Technical mentoring to the Operations teams.
Coordinate and participate in site meetings between the business teams and customers.
Represent WGNSTAR planning, operational & business development meetings.
Management, supervision, coordination and monitoring of employee and team performance.
Manage the finance of operations and control cost.
Ensure the Health and Safety of staff and contractors working under WGNSTAR direction.
Plan and take action to protect company & customer assets, reputation, and ensure business continuity.
Complete timecard review and submission on a weekly basis.
Support peers with account coverage as required.