Field Operations Manager

Renewal•Tampa, FL

20d•Onsite

About The Position

The Field Operations Manager plays a crucial role in supporting the company’s operational excellence. In this role, you’ll work closely with the Director of Field Operations to oversee, coordinate, and enhance day-to-day field activities. You will support the planning, execution, and continuous improvement of operational processes, ensuring high performance, strong productivity, and seamless service delivery.

Requirements

At least 5yrs of Project Management Leadership Experience
At least 5yrs of Window/Door Replacement Installation Experience
Prior Experience within the Construction, Home Improvement, or Installation Industry
Proficiency in Microsoft Office (Excel, Outlook, Teams, & Word)
Working experience using Salesforce or similar CRM/project tracking systems
Strong understanding of installation processes, job sequencing, and field logistics
Excellent written and verbal communication skills
Strong problem-solving and decision-making skills
Ability to work independently and collaboratively in a fast-paced environment
Demonstrated time management and organizational skills with the ability to manage multiple projects simultaneously
Must be willing to undergo a criminal background check

Responsibilities

Assist the Director of Field Operations in developing and implementing operational strategies, goals, and plans in alignment with organizational objectives.
Identify areas for operational improvement and recommend solutions to optimize processes, enhance productivity, and reduce costs.
Track and analyze key performance indicators (KPIs) to assess operational performance, identify trends, and propose improvement initiatives.
Collaborate with cross-functional teams, and other locations, including installation, internal operations, ordering & logistics, and customer service, to ensure seamless coordination and alignment of operational activities.
Assist in training and mentoring staff members on operational procedures, standards, and best practices to ensure consistency and high performance.
Coordinate with various departments to ensure the availability and efficient utilization of resources, including personnel, equipment, and materials.
Identify potential risks and develop contingency plans to mitigate operational disruptions, such as supply chain interruptions or staffing shortages.
Ensure compliance with regulatory requirements, industry standards, and quality control measures to maintain operational excellence.
Collect and analyze operational data to generate reports, insights, and recommendations for enhancing operational efficiency and effectiveness.
Address operational issues and challenges promptly, investigate root causes, and implement corrective actions to prevent future occurrences.
Maintain accurate records, documentation, and reports related to operational activities, performance metrics, and improvement initiatives.
Deliver signature service to homeowners and customers, ensuring a positive, professional, and solution-oriented experience.