Field Operations Manager - Fuel and Propane

Mirabito Holdings•Winsted, CT

2d•Onsite

About The Position

The Field Operations Manager - Fuel & Propane is responsible for leading and overseeing a team of drivers, propane technicians, and customer service representatives to ensure exceptional customer service and a safe work environment. This role focuses on leadership, team development, and fostering a culture of safety while driving customer growth and retention across the assigned territory.

Requirements

Ability to remain in a stationary position for extended periods (up to 90% of the time).

Responsibilities

Lead and manage a team to ensure high-quality customer service through efficient fuel deliveries, propane installations, and service.
Foster a collaborative, team-first culture.
Provide leadership, coaching, and mentorship to team members daily.
Promote a culture of safety through training, compliance enforcement, and adherence to DEC, DOT, OSHA, and company regulations.
Maintain clear and consistent communication with employees, customers, and support services.
Work closely with sales staff to drive growth and customer retention.
Manage fleet health through proactive maintenance in collaboration with fleet services.
Ensure 100% compliance with company policies and procedures.
Monitor and manage driver productivity by comparing hours worked to deliveries completed.
Schedule and dispatch propane technicians for daily work assignments.
Manage and maintain propane tank monitor program daily.
Oversee office workflow to ensure adherence to essential processes, including credit call-outs, sales promotions, and customer satisfaction initiatives.
Coordinate with fleet support services to address vehicle maintenance needs promptly.
Ensure compliance with vehicle certifications, inspections, and regulatory requirements.
Enforce pre- and post-trip vehicle inspection compliance.
Conduct weekly fleet inspections and oversee equipment movements across the territory.
Provide backup delivery coverage as needed, including after-hours and weekends.
Support the HVAC division as required to meet customer service needs.
Collaborate with the Regional General Manager to manage financial budgets, control costs, and enhance operational efficiency.
Oversee facility maintenance, repairs, and compliance for bulk storage locations.
Maintain availability during business hours and after-hours to support employees and operations.