Field Operations Manager / Associate

WorkWhile•New York, NY

2d•Hybrid

About The Position

WorkWhile deploys on-site shift leads at enterprise accounts across warehousing, events, and retail in the TriState region. These leads are the most visible representation of WorkWhile's quality on the ground, and this role is directly responsible for making sure they show up, perform, and grow. This is a ground-level execution role. You will oversee a portfolio of shift leads across multiple client sites, serve as the primary on-site point of contact for client managers, and ensure that every shift runs the way it is supposed to. You will report directly to the Head of Field Operations and be accountable for shift lead fill, lead performance, and client satisfaction across your assigned sites. We will hire this role at the Manager or Associate level depending on experience.

Requirements

Based in New York or New Jersey with reliable access to New York Tri-state area client sites
Comfortable with data and reporting tools such as Google Sheets or workforce management platforms
Valid driver's license and ability to travel between sites regularly
Experience managing shift leads or hourly teams across multiple sites (Manager level)
Comfortable owning client relationships and handling escalations independently (Manager level)
Track record of hitting fill rate or attendance targets in a staffing or field operations environment (Manager level)
Able to identify lead performance issues early and act on them without waiting to be asked (Manager level)
Experience in a supervisory, operations, or logistics role with direct team responsibility (Associate level)
Strong communicator, comfortable working with clients, leads, and workers in the same day (Associate level)
Organized and reliable, you follow through and flag problems before they compound (Associate level)

Responsibilities

Directly oversee a portfolio of shift leads across assigned accounts
Conduct regular check-ins with leads to address performance, attendance, scheduling gaps, and client feedback
Coach leads on communication, conflict resolution, safety, and WorkWhile standards
Identify high-performing workers ready for lead roles and build the pipeline
Hold leads accountable to performance standards and escalate to the Head of Field Operations when intervention is required
Own day-to-day operational quality across assigned client sites
Support new site launches by visiting locations ahead of go-live, aligning on client expectations, and ensuring leads are prepared before the first shift
Build and document site-specific checklists and playbooks so that future launches in the region run faster and with less escalation
Capture, escalate, and resolve on-site issues so that execution standards are consistent across every account you own
Serve as the primary on-the-ground point of contact for assigned client sites
Build working relationships with client site supervisors and managers, understand their expectations, and flag risk early
Participate in regular client check-ins and submit site performance summaries
Resolve site issues quickly and professionally
Submit weekly reports to the Head of Field Operations covering staffing status, lead performance, client feedback, and open issues
Maintain accurate records in WorkWhile's workforce management systems
Collaborate with Worker Success and Marketplace Operations to ensure worker