Field Operations Coordinator
About The Position
The Field Operations Coordinator is responsible for supporting the day-to-day execution of BinSentry's field operations across North America. This role coordinates field service activities, technician scheduling, customer support requests, preventative maintenance, inventory readiness, and operational reporting while partnering closely with the Field Operations Managers, Customer Success, Product, Engineering, Supply Chain, and Sales. The Coordinator ensures field work is organized, customer requests are addressed efficiently, and operational activities are executed safely and consistently. This role serves as the operational backbone of the Field Operations organization, supporting field teams, coordinating operational activities, maintaining fleet health, and contributing to continuous operational improvement.
Requirements
- 2 - 4 years of experience in operations coordination, field operations, logistics, technical support, customer operations, project coordination, or a related field
- Strong organizational and time management skills with the ability to manage multiple priorities simultaneously
- Excellent communication and customer service skills
- Strong attention to detail and ability to maintain accurate operational records
- Comfortable using spreadsheets, operational dashboards, CRM systems, and field management software
- Self-motivated with a proactive approach to problem solving and continuous improvement
- Ability to work independently while collaborating effectively across multiple teams
Nice To Haves
- Experience supporting hardware, IoT, industrial automation, or agricultural technology is considered an asset
Responsibilities
- Coordinate daily field operations activities across multiple customer sites
- Schedule field technicians, service visits, preventative maintenance, and operational support activities
- Coordinate travel logistics, work assignments, and field priorities
- Track work orders and ensure field activities are completed on schedule
- Escalate operational risks and customer issues to the appropriate Field Operations Manager
- Maintain accurate service records, field documentation, and operational reporting
- Monitor deployed device health using operational dashboards and monitoring tools
- Identify devices requiring maintenance, troubleshooting, or replacement
- Coordinate field repairs, preventative maintenance, firmware updates, and hardware replacements
- Verify service activities are completed according to BinSentry operating standards
- Support inventory coordination for replacement equipment, spare parts, and field supplies
- Coordinate customer communications related to scheduled field activities
- Support Customer Success by managing service requests and customer follow-up activities
- Prepare technicians with work orders, site information, and required equipment before deployments and service visits
- Help ensure customers receive timely, professional support throughout every field interaction
Benefits
- Opportunities for professional growth and career development
- A collaborative, innovative hybrid work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
