Field Operations Coordinator I

RailPros•Irving, TX

1d•Onsite

About The Position

The Field Operations Coordinator I position provides essential support for the Business Operations Manager, Supervisors, Field Managers, and Field Staff. This role coordinates activities for clients across the U.S., including document verification, execution of contracts, supplying rates, scheduling, and extensive communication with railroads for planned projects in the field. As referenced in the Field Operations Coordinator Plan: Within 6 to 12 months, the Field Operations Coordinator must be proficient in at least one railroad property.

Requirements

Proficiency with electronic communications including phone, email and text
Experience in dealing with customers firsthand, working through difficult situations, and resolving issues as needed to meet commitments of the department
Proven experience making decisions while following departmental guidelines
A high school diploma or equivalent
Two years of administrative and/or project management experience
Excellent customer service skills as well as the ability to think and work independently
Discretion in handling confidential information is required
Detail oriented
Intermediate technical skills
Thoroughness
Collaboration skills
Communication proficiency
Flexibility

Nice To Haves

Proficient in at least one railroad property within 6 to 12 months

Responsibilities

Works with railroads to ensure all permits and license requirements are met before any construction/work occurs on or near railroad property
Coordinates closely with the customer to ensure all paperwork is completed accurately
Actively anticipates, identifies, and resolves issues, initiating steps to manage any conflicts
Creates and edits documents using Microsoft Excel, Microsoft Word, and Adobe Acrobat PDF
Expertly utilizes email and verbal communication with customers
Strong organizational skills to manage numerous customers daily
Answers diverse phone calls with excellent customer service skills
Very little travel is expected for this position, and all travel would be close to the office (within 50 miles). Some examples of travel would be to take a piece of equipment to the field when that would be faster than shipping the equipment or going to the Post Office/FedEx
Contribute to a positive, inclusive, and respectful workplace culture, free from behaviors that undermine morale, productivity, or organizational values
Uphold the organization’s standards of integrity, accountability, and respect in all duties and interactions
Adhere to all company policies, procedures, and applicable laws and regulation
Other duties as assigned or required to meet the business needs

Benefits

Comprehensive Health Insurance: Includes medical, dental, and vision coverage.
Additional Coverage Plans: Accident plan, critical illness plan, and hospital indemnity with employee to family coverage.
Legal Shield, ID Shield, Pet Insurance: Added protection for you...and your pets.
Life & Disability Insurance: Employer provided coverage with additional voluntary options available.
Retirement Savings: 401(k) plan with employer match includes pre and post deduction options.
Paid Time Off (PTO): With carryover each year.
Paid Holidays: For full time employees.
Wellness Programs: Access to wellness initiatives and resources.
Discount Programs: Exclusive discounts on products and services.
Company Merchandise Allowance: Company funded allowance for our online store.
Health Savings Accounts (HSA): With employer match.
Health Reimbursement Arrangement (HRA): Employer funded.
Flexible Spending Accounts (FSA): For dependent care expenses.
Employee Assistance Programs (EAP): Support for personal and professional challenges.
Professional Development: Opportunities for training and career growth.
Balanced Work Environment: A culture that respects boundaries so employees can recharge and bring their best selves to work.
Tuition Reimbursement: Support for continued education or professional development.
Professional & Career Growth: Through mentorship, continuous training, career path partnerships, goal setting, and succession planning.
Culture & Recognition: Employee spotlights, annual Service Excellence Awards, alignment committee, philanthropy opportunities, company events, monthly new hire calls, monthly newsletters, feedback surveys, and quarterly town halls.