Field Operations Contractor

Blackbird Labs Inc • New York, NY

3d • Onsite

About The Position

Blackbird Labs is seeking a Field Operations Contractor to support their NYC market rollout. This role is ideal for someone with a background in hospitality, hospitality tech, or restaurant vendor/supplier operations. The contractor will be the face of the brand in the field, responsible for installing the platform, supporting restaurant teams, and ensuring a smooth go-live experience. This is a 3-month contract-based position, with potential for continued engagement depending on performance and market growth.

Requirements

• You’ve worked in or closely with the hospitality industry (restaurants, tech vendors, POS providers, etc.)
• You're tech-savvy and a quick study—comfortable picking up new systems to support partner setup, troubleshooting, and account management.
• You’re organized, hands-on, and not afraid to roll up your sleeves
• You’re a strong communicator who can build quick rapport with operators and staff
• You have flexible availability and can adapt to changing field needs (some early mornings/evenings)
• You’re currently based in NYC and have reliable access to transit

Responsibilities

• Coordinate on-site installations and onboarding for new restaurant partners
• Set up hardware and software according to site-specific requirements
• Train/retrain front-of-house staff and management on product usage and best practices
• Act as a trusted point of contact for operators during and after launch
• Troubleshoot issues in real-time and relay insights to the internal team
• Help maintain momentum post-launch to ensure product adoption and partner satisfaction

Benefits

• Competitive Compensation Target hourly wage: $25–$35/hour based on experience.
• 3-month contract-based, with potential for continued engagement depending on performance and market growth.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed