Field Operations Manager

Boingo•Kansas City, KS

5d•Hybrid

About The Position

We are looking for a self-starter, highly motivated individual, who is also comfortable with collaboration and cooperation with other functional groups and is able to stay focused and organized in times of intense activity. Success in this position will require the ability to understand and comply with customer technical, installation and aesthetic requirements relative to Wi-Fi installations in government and commercial buildings with diverse floor plans and construction. Strong planning, scheduling, management and communication skills as well as attention to detail are absolute requirements in this role. You will be responsible for planning and managing the installation of wireless network at various venues in Kansas City, KS. Additional Responsibilities: Network monitoring and incident response Outstanding troubleshooting and problem-solving skills are a must. Ability to install and configure switches, wireless controllers Must have the ability to work well on a team as well as be able to work independently. Must have the ability and proven skill set to manage, coordinate and prioritize work tasks to ensure timely and quality work. Effectively work independently on projects/tasks Perform analysis and diagnosis of complex networking problems Work directly with customers on network access and network speed problems as Tier 2 customer support

Requirements

Bachelor’s Degree preferred or a minimum of 3-5 years of operations management experience (inside plant or cable/telecommunications and Wi-Fi design, installation and optimization experience is strongly desired).
Experience with Wi-Fi access point and wireless controller configurations, preferably with Ruckus and Cisco equipment.
Needs to possess a functional understanding of various central office network elements
Must be able to gather and organize data, then make logical decisions based on that data and implement a solution.
Proficiency with Microsoft Office & Visio
Proficiency with Windows, Mac, and various handheld OS wireless network settings (to troubleshoot with customers)
Must be computer literate, and have the ability to learn new programs.
Must have good communication and interpersonal skills
Must meet physical requirements of the role which include gaining access to and working on building rooftops installing microwave equipment and able to carry 70+ lb. if needed.
Position will participate in on-call rotation to provide 24-hour support
Must have car and be willing to travel within a region

Nice To Haves

Proficiency with switch configurations, including VLANs, trunking vs. access and other port settings
A working understanding of DHCP and DNS
IP addressing and subnetting
Knowledge of Wireless technology, including 802.11 b/g/n/ac and point-to-point radios
Knowledge and/or experience with microwave radios (Ruckus, Siklu, Ubiquity), Cisco switching, routing and wireless equipment
Experience with installation and maintenance of outdoor fixed wireless systems, including microwave, millimeter wave and unlicensed 5.8 GHz radios
CentOS Linux a plus, including DNS, DHCP, Radius, Apache, and NTP
Multicast IPTV experience a plus
Strong oral and written communication skills, highly detail oriented, goal oriented, and a strong desire to make a difference!

Responsibilities

Inform customer personnel of up-coming Wi-Fi service and installation activities
Conduct site survey of local area and buildings
Identify typical and unique building architecture, floor plans and construction techniques
Prepare or oversee the preparation of installation drawings in accordance with Boingo engineering technical requirements, Customer requirements, US Government Unified Facility Criteria (UFC) (as required), Base Exterior Architecture Plan (BEAP) (as required), Other applicable documents, Installation subcontractor bid requirements
Prepare area installation schedule
Prepare Statement of Work (SOW)
Provide clarification and/or answer questions during the bid process
Review installation subcontractor bid packages
Select installation subcontractor
Monitor and manage installation subcontractor(s) (wiring, racks, radios, electronics, link radio alignments, etc.) performance in accordance with SOW, Schedule, Budget, Quality standards, Customer requirements
Ensure that all necessary keys or card keys are available to access utility chases, telecom rooms, electrical rooms, attics and roofs are available when needed
Oversee the preparation of as-built installation drawings in accordance with customer requirements
Ensure that any building, grounds or property damage resulting from the Wi-Fi installation is repaired to customer satisfaction
Prepare and submit status reports to customer
Support field and network engineers during testing phase as required
Support area marketing campaign as required