WGL - Field Operations Clerk

AltaGas•Hyattsville, MD

1d•Onsite

About The Position

WGL is seeking a Field Operations Clerk for our Hyattsville MD station. You will be supporting the Field Operations and System O&M field crew activities by researching, processing, maintaining, updating and documenting work activities for compliance, planned maintenance and service to customers.

Requirements

High School Diploma/GED Required
Working knowledge of Microsoft Office products required.

Nice To Haves

Familiarity with CICS, COS, SMALLWORLD, WMIS, CTS, Web Portal, Web Extender/Application Extender tracking systems preferred.

Responsibilities

Create Job Packages for maintenance work including but not limited to printing of Service Record Cards, SmallWorld prints and other related documents.
Initiate, update FMDRCT conditions and WMIS work requests.
Initiate, update and document Miss Utility Locate Ticket information for maintenance work.
Initiate permit requests in Web Portal and WMIS and documents information for maintenance work.
Use CAD (Computer aided dispatch) and COS (Customer Order System) to track orders put in system.
Compile reports on orders pending to dispatch and those dispatched to contractors.
Process contractor invoices for payment.
Provide support to the Technical Supervisor, and Supervisor.
As directed, research customer complaints related to maintenance work performed in the field.
Maintain or update network-based rosters, logs, lists, spreadsheets and/or databases related to Field Operations shifts, vehicles, equipment or other information.
Provide other clerical support to Field Operations and System O&M field crews as directed by the Technical Supervisor or Supervisor.
Make scanned or hard copies of documents as required and maintains or updates associated files.
Communicate with internal and external WG customers as needed to perform assigned job duties.
Perform other miscellaneous clerical duties, as needed.