Field Manager - Licensed
About The Position
The Field Manager oversees Wellness case management staff providing services to WeCARE clients deemed temporarily unemployable. The role supports and initiates implementation of Wellness plans in compliance with NYC HRA contractual requirements. This includes building relationships with medical and psychiatric treatment providers across New York to make referrals and obtain documentation supporting the Wellness Plan process, as well as developing relationships with community-based organizations for client-assistance referrals. The position also develops and facilitates departmental training and training materials for Wellness staff.
Requirements
- Bachelor’s degree required.
- Three years of experience.
- Strong computer skills, including knowledge of Microsoft Office applications.
- Ability to assist in the development of detailed policies and procedures.
Nice To Haves
- Master’s degree preferred.
- Previous supervisory experience preferred.
Responsibilities
- Collaborate with the Assistant Director of the wellness team to ensure cases are assigned appropriately to wellness case managers.
- Monitor the wellness case tracker to ensure cases are logged and updated according to procedures.
- Work with the Assistant Director to ensure wellness activities lead to timely completion of Wellness plans in accordance with NYC HRA contractual requirements.
- Reconcile wellness activities with documentation in the WeCARE data system (SEAMS).
- Review and ensure wellness case managers assess clients’ current and past clinical documents supporting disability claims.
- Ensure regular reviews of Wellness plans for compliance with procedures, protocols, and quality assessment.
- Monitor caseloads and track activities assigned to wellness case managers.
- Evaluate wellness case managers’ performance and oversee necessary corrective actions.
- Ensure all Wellness dispositions are submitted in a timely manner.
- Develop and facilitate departmental training and training materials for Wellness staff.
- Develop relationships with medical and psychiatric treatment providers to make referrals and obtain documentation.
- Develop relationships with community-based organizations for client-assistance referrals.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
