Field Manager

VSP Vision•Austin, TX

4d•Onsite

About The Position

Responsible for overseeing multi-unit optometric practices, driving profitable sales growth, and coordinating all aspects of the practice’s day-to-day business operations. Through leading others, the field manager is responsible for providing tools, support, and leadership necessary to drive revenue improvements and profitability, deliver key performance through strong behaviors, and ensure the execution of superior service through delivery of the highest patient experience in all areas of the practice’s team and business. Provide day-to-day management and resources to assigned practices, including development of goals to drive revenue, supported by a positive and productive patient-centric approach to service and care that ensures premier customer service, customer retention, as well as outstanding doctor satisfaction and retention.

Requirements

Bachelor’s degree in related field or equivalent experience
Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
Relies on extensive experience and judgment to plan and accomplish goals
Proven ability to navigate complex situations through organizational landscape and with multiple stakeholders
Strong leadership skills to coordinate and motivate teams, management, and doctors
Adept at financial management to administer budgets across multiple projects and ensure the program meets its requirements for return on investment, timing, and budget
Proven ability to successfully manage risks/issues at multiple practices
Ability to elicit cooperation from Senior Management and other departments
Demonstrates ability to be a decision-maker showing balanced consideration of business issues
Excellent written and verbal communication skills and analytical skills
Strong business aptitude and problem-solving skills
Strategic skills to support envisioning work, program planning, and forecasting
Willing to travel as required (estimate 70%)

Responsibilities

Overseeing multi-unit optometric practices
Driving profitable sales growth
Coordinating all aspects of the practice’s day-to-day business operations
Providing tools, support, and leadership necessary to drive revenue improvements and profitability
Delivering key performance through strong behaviors
Ensuring the execution of superior service through delivery of the highest patient experience in all areas of the practice’s team and business
Providing day-to-day management and resources to assigned practices
Developing goals to drive revenue, supported by a positive and productive patient-centric approach to service and care that ensures premier customer service, customer retention, as well as outstanding doctor satisfaction and retention
Ensure that practices in their region are delivering customer service that exceeds patient expectations
Develop strategies and enhancements to service delivery that drive patient loyalty
Manage the business operations of assigned practices and be accountable for their financial and operational successes
Implement and enhance process improvement initiatives that provide greater efficiency across assigned practice operations
Convey a patient-centric approach to service and care by driving performance through coaching others, role-playing, and providing continuous training and support to excellence in patient service and satisfaction
Lead, manage and coordinate the scheduling of implementation efforts for new practices to include post-closing integration activities, projects/initiatives, marketing initiatives, and frame board management
Build a partnership and act as a liaison between direct reports and doctors, other lines of business, and shared services
Manage development of thorough and scalable documentation of training for new employees and onboarding of team members and doctors
Build a culture of accountability so that all teams demonstrate appropriate in-office behaviors that drive both KPI performance and long-term patient loyalty
Gain needed support from key stakeholders to lead and manage changes to successfully integrate practices
Drive profitable store sales by fostering a retail selling culture
Achieve sales targets and maximize revenue in line with company strategies, goals, and objectives
Turn leadership guidance into practical steps that boost sales and profitability in designated optometric practices
Drive financial performance and promote growth by identifying operational gaps and implementing effective corrective measures
Work closely with brand and sales team members to provide staff and sales training
Sell products and services and mentor other sales team members to ensure knowledge of the organization’s services, products, and marketing techniques to achieve market share growth objectives and company goals