Field Manager

PestCo LLC • Post Falls, ID

64d • $23 - $26 • Onsite

About The Position

Pointe Pest Control is seeking a motivated and team-oriented Field Manager for its Mountain West location in Post Falls, Idaho. This is an entry-level leadership position focused on supporting the Service Manager in daily operations, ensuring high-quality customer service, and fostering a positive and productive team environment. The role requires spending a significant amount of time in the field, evaluating technician performance, and occasionally performing services. The Field Manager will be trained in various aspects of operations, including payroll, inventory management, and staffing support, while also focusing on team development, safety, and achieving key performance indicators.

Requirements

• Motivated high performer!
• Sales proficiency.
• 1 or more years’ customer service experience & supervisory experience is preferred.
• Developing Communication skills effectively through verbal, written and in person.
• Develop ability to interpret and understand P&L and how it affects operations of branch.
• Licensed in appropriate pest control categories and states.
• Ability to develop Computer Skills.
• Strong attention to detail and accurate record keeping.
• Valid Driver’s license with good driving record.
• High School diploma or GED.
• Pass Background check, drug screening.
• Must be able to demonstrate ability to perform physical aspects of the job (must be able to lift 50 lbs.).

Nice To Haves

• 1-3 years experience in pest control preferred but not required.
• Trained in General Pest, Commercial Pest, Termite Pest, Bed Bug Service is preferred.

Responsibilities

• Support Service Manager in day-to-day operations.
• Fill in for absent Technicians by servicing customer accounts.
• Spend at least 75% of your time in the field evaluating Technician service quality or performing service when demand exceeds available resources.
• Achieve and maintain proficiency in all aspects of Service Manager duties, including payroll, production and hourly pay, product inventory and maintenance, and assisting in maintaining adequate staffing.
• Ensure that you and your team maintain a professional appearance, positive working relationships with co-workers and customers.
• Promote an “All Star” technician team.
• Guarantee Safety by using appropriate PPE, safety equipment and good judgement under all working conditions.
• Maintain company fleet and ensure vehicles are always in safe and prime operational conditions, while keeping equipment and supply inventories to capacity.
• Support Route Management to ensure that you and your team service customer accounts according to procedures and guidelines.
• Encourage technicians to take time with each customer to establish recurring services, increase route retentions and addressing “at risk” customers.
• Review and coach documentation as per cadence directed by the Service Manager.
• Promote and motivate your team to discover new opportunities through seeking referrals, producing new services to customers on the route by performing routine inspections, clover-leaf neighborhoods, and self-generated leads.
• Regularly coach technicians in the sale of services and how to overcome objections.
• Ensure that you and your technicians stay up to date with training in all areas of Pest Control from biology, habits, structural, specialty pests and safety.
• Support technician development and encourage a learning, supportive atmosphere in recruiting new talent.
• Ensure that you and your team are aware and maintain high scores for the established KPIs and are growth focused.
• Correct and coach low performing KPIs with Technicians.
• Lead by good example in all categories.
• Work closely with your team to encourage and motivate your seasoned workers to the new technicians by promoting enthusiastic engagement with the company’s vision of retention and growth.
• Recognize successes and opportunities with team on a regular basis.
• Translate the company’s strategic objectives daily with enthusiasm to your team.
• Support office staff and maintain a cooperative, positive message with your team.
• Refer to Midwest Workflow for agreed upon daily, weekly and monthly responsibilities and KPIs.

Benefits

• Use of company-vehicles available for business travel.
• Company-provided cellphone/devices or reimbursement.
• Company Provided Uniform.
• Red Wing and Safety Boot Reimbursement Program
• Paid Time Off, Paid Sick Time, & Paid Holidays
• Medical, Dental, and Vision Insurance
• Company Provided Life Insurance
• 401K – Employer Match
• Health Savings Account (HSA) - Automatic Employer Contribution
• Flexible Spending Account (FSA), Dependent Care FSA
• Voluntary Life Insurance (Employee, Spouse & Child)
• Voluntary Short-Term and Long-Term Disability
• Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
• PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!)
• SmartDollar Financial Wellness Program
• Educational Resources and Training provided on-the-job.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED