Quality Control, Training, and Field Manager
About The Position
As a Field Manager / Quality Control / Trainer, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief, and reward yourself in the process. This job is right for you if you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction, and able to effectively manage a variety of situations on a day-to-day basis. We’ll teach you everything you need to know about what makes Molly Maid unique including our proven cleaning process, highly trained programs, commercial grade equipment and supplies, and our unique culture. Once you’ve enjoyed training in the Molly Maid process, you’ll provide support to the teams that will deliver exceptional service customers.
Requirements
- Bilingual in both English and Spanish
- Legally authorized to work in the United States
- Prior cleaning and supervisory experience or equivalent experience
- Complete a background check
- Valid Driver’s License
- You are available to work Monday through Friday, with flexibility to work between the hours of 6:30am to 5pm.
- Prior customer service, training, cleaning experience or equivalent experience with the ability to learn quickly is a must!
Nice To Haves
- Experience in Housekeeping, Home Health Care, Hotels, Hospitals, means you could be a great fit!
Responsibilities
- Grow and retain customers and employees – Follow our process and training while being “YOU” and you’ll please delight every customer and employee. Do this and we’ll celebrate as a team and have fun in the process!
- Communicate with customers and employees in a friendly, positive, and professional manner – Our team members love our customers, and you will too. Show them you care about their home, and you’ll win. As our brand ambassador in the field, you train cleaning staff on our processes and quality. Coach our staff on quality feedback from customer communications and home visits. Celebrate their good work while connecting with them on how to improve and delight customers every time.
- Perform quality checks – Coach our staff on quality feedback from customer communications and home visits. Celebrate their good work while connecting with them on how to improve and grow. Develop relationships to satisfy and retain customers.
- Build our culture and team – Interview, hire, and train individuals that build our team’s energy and culture. Embrace our culture of teamwork and let your positive attitude energize the team.
- Kick off our day! – Connect with the teams and set them up for a successful day. Manage and monitor teams’ performance.
- Jump in – Return customer calls, respond to customer complaints, and be ready to jump in where needed. Train and grow professionally as our business grows.
Benefits
- consistent 40+ hour weekly schedule
- Paid training on our proven systems that WOW customers.
- A fun culture where success is celebrated as a team.
- Access to ongoing training.
- A COMPANY CAR during work hours so you don’t have to put miles on yours (gas and insurance included)
- Branded and comfortable clothing
- Full-time. No nights. No weekends. No holidays.
- Hourly pay+
- Earn bonus based on growth goals
- Earn five days of sick time per year
- Earn a 3% company match for your simple IRA (after 1 year of work)
- Earn 5 days vacation (after 1 year of working)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
