Residential - Field Manager I

Talent Acquisition•Pittsburgh, PA

19h•Onsite

About The Position

The Field Manager I is primarily responsible for overseeing and managing all personnel who perform program installations and assessments for our customers. This includes all Field Supervisors, Field Technicians, Direct Installers, and Energy Auditors.

Requirements

High School diploma or equivalent
3 - 5 years of experience required in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management.
Strong customer service and communication skills
Must be able to handle a wide work variety and work in a fast-paced environment
Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
Ability to identify and resolve project application issues with customers and trade allies
Proficient in Microsoft Office, specifically Word, Excel and Outlook
Strong data entry skills in entering information in tracking systems/databases
Ability to communicate effectively, both verbally and in writing with customers, clients and employees
Ability to analyze and interpret data and solve practical problems
Knowledge of mathematical concepts such as fractions, percentages, and ratios
Committed to diversity and inclusion
Reliable transportation
Valid driver’s license

Nice To Haves

Advanced degree - preferred
Weatherization knowledge - a plus

Responsibilities

Hire, train, and lead a group of skilled technicians to conduct direct installations, site assessments, and air sealing
Oversee multiple crews of field personnel to ensure the proper installation of energy efficiency or demand response equipment
Maintain a high level of knowledge regarding air sealing and direct installation
Manage quality control for all installations performed by field staff
Coach and mentor team members to improve services and train them on new technologies and techniques
Identify and schedule internal and external training opportunities to develop staff
Be responsible for inventory control of direct installation and air sealing product, individual tools, team tools, and fleet vehicles
Daily travel to pre-scheduled appointments
Work with program and corporate staff to create effective and new marketing strategies
Be a member of several working groups that will coordinate programs with other organizations working in the program
Oversee and approve the processing of energy efficiency project paperwork through program tracking systems
Prepare monthly and weekly activity reports to include projects completed, energy savings attained, issues, future projects, and inventory statuses
Lead presentations promoting energy efficiency programs for targeted groups of customers or trade allies
Create and manage budgets associated with the direct installation and weatherization programs
Ensure the safety and monitor the use of proper safety procedures for all field staff
Conduct performance reviews of all direct reports
Provide a professional appearance appropriate for a representative of our company and the Utility