Field Maintenance System Analyst

Penske • Cumru Township, PA

6d

About The Position

The Maintenance Systems Analyst is a key member of the maintenance organization. This role is responsible for the User Acceptance Testing (UAT) of fixes and enhancements to our maintenance systems. On a regular basis this associate will monitor the ServiceNet jobs in order to identify when new jobs need to be created, validate and ensure Story acceptance/testing criteria are accurate and reasonable, and ensure the full functionality of the new features, enhancements and fixes.

Requirements

• User Acceptance Testing (UAT) of fixes and enhancements to maintenance systems.
• Monitor ServiceNet jobs to identify when new jobs need to be created.
• Validate and ensure Story acceptance/testing criteria are accurate and reasonable.
• Ensure the full functionality of new features, enhancements and fixes.
• Understand and test/validate changes and enhancements to the repair system (ServiceNet).
• Learn and understand basics of other systems that integrate with ServiceNet.
• Guide developers and QA Testers on the requirements of changes / enhancements.
• Communicate new features and changes to the field as they are deployed.
• Document and follow a consistent job creation process.
• Review unfound jobs periodically to identify the need for additional jobs or the rewording and realignment of existing jobs.
• Remove jobs that are no longer applicable from the system.
• Design and develop a methodology for system training and communication of system enhancements.

Responsibilities

• Understand and test/validate changes and enhancements to our repair system (ServiceNet).
• Learn and understand basics of other system that integrate with ServiceNet
• Guide developers and QA Testers on the requirements of changes / enhancements.
• Communicate new features and changes to the field as they are deployed.
• Document and follow a consistent job creation process.
• Review unfound jobs periodically to identify the need for additional jobs or the rewording and realignment of existing jobs. Also remove jobs that are no longer applicable from the system.
• Design and develop a methodology for system training and communication of system enhancements.
• Other projects as assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed