Field IT Technician - Albany County New York
About The Position
Intrado is looking to hire a PSAP (911) Call Center Field IT Services Technician to join our Life & Safety business segment. This role will travel throughout New York installing and maintaining our equipment so candidates must be willing to cover a specified region in Albany County. Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.
Requirements
- High school diploma or GED required
- Minimum 2 years of technical customer service experience required
- Minimum one year installation or software training experience
- Minimum 2 years experience with networking, Windows based servers and workstations required
- Basic knowledge of Word and Excel required
- Local travel throughout Albany
- Candidates must have their own working vehicle
- Must be able to occasionally lift up to 50lbs
- Occasionally may be asked to bend, stoop, carry items which may weigh more than 25lbs (i.e. tool kits), climb stairs, work in a confined space, crawl, kneel, push, reach above the shoulder, do repetitive motions, stand, walk, climb ladder, or lift objects above the head
- Must have enough mobility to load and unload product equipment, setup a station at a specified location, trace cables (potentially under desks) and sort equipment as required
- Should be able to hear customers over the phone, detect system beeps when troubleshooting, and verify sound quality when working with telephony equipment
- Must be able to see well enough to read PC screens, review mother board schematics, and follow technical documentation
Nice To Haves
- Bachelor’s degree from an accredited college or university in MIS or Computer Science preferred
- Minimum 1 year experience with Oracle and SQL preferred
- Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified System Engineer (MCSE), etc.) preferred
- Telephony knowledge (e.. MDF, tip and ring punchdown, color codes, POTS, etc.)
Responsibilities
- Participating in the maintenance of 911 call handling and dispatch systems
- Travel to customer sites for maintenance and troubleshooting of software and hardware
- Provide onsite training for all assigned products
- Troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility
- Provide remote support to the customers as needed
Benefits
- medical
- dental
- vision
- life and disability coverage
- paid time off
- a 401(k) retirement plan
- paid parental leave
- access to a robust library of personal and professional training resources
- employee discounts
- critical illness
- hospital indemnity
- access to legal support
- pet insurance
- identity theft protection
- an EAP (Employee Assistance Program) that includes free mental health resources/support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
