Field IT Support Technician
About The Position
The Field IT Support Technician drives the delivery of reliable technology support to employees and jobsites. Working closely with the IT Manager and Systems Administrator, this role provides hands-on support for hardware, software, user accounts, and IT infrastructure while ensuring employees have the tools and resources needed to work effectively. The successful technician takes ownership of support requests, technology deployments, and end-user satisfaction. The Field IT Support Technician is responsible for delivering timely and effective technical support to employees and jobsites. Success in this role is driven by strong customer service, technical expertise, responsiveness, organization, and follow-through. The technician is expected to maintain technology standards, support IT operations, and contribute to a reliable and productive technology environment.
Requirements
- 1-3 years’ experience in Field IT Support, Helpdesk Support, or Technical Support
- Reliable transportation is necessary.
- CompTIA A+ preferred
Nice To Haves
- Associate or bachelor’s degree in Information Technology, Computer Science or related field
Responsibilities
- Provide 1st level client support using support help desk application (Freshdesk) and triaging and troubleshooting support tickets.
- Configure new hardware and when needed upgrade hardware using company standards.
- Deploy client hardware including laptops, desktops, mobile devices, and all other IT related peripheral devices to jobsites.
- Setup, configure and maintain various network and software accounts including but not limited to Active Directory, Office 365, CMiC, Oracle Primavera Cloud, MDM, and various others.
- Conduct annual Preventative Maintenance on all client PC’s.
- Conduct initial Microsoft InTune registration on all PC’s
- Help with updating and maintaining IT inventory.
- Help with jobsite setups and demobilization to include cabling, workstation setup and printer and external hardware setup.
- Administer, maintain, and manage all servers in the organization including patching, scripts, VMware and network program installations.
- Monitor network, server and MDM environment and report non-compliant devices.
- Office 365 maintenance and archiving.
- Monitor and configure disaster recovery and backup technology.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
