IT Field Support Technician

ASSYST, Inc.•Temple Hills, MD

1d•Onsite

About The Position

ASSYST is seeking an IT Field Support Technician to support our client in Temple Hills, Maryland (Onsite role). This role provides essential technical assistance and support related to computer systems, cloud services, hardware, and network software. The ideal candidate will serve as the primary point of contact for technical support, resolving hardware and software disruptions to ensure seamless end-user operations. This is a fully onsite role. Remote work is not permitted.

Requirements

High School degree or equivalent; an associate's degree preferred
General Experience as an IT Field Support Technician or Service Desk Specialist: 2 Years
Specialized Experience Experienced in Active Directory, Windows OS, SCCM, and ITIL Methodologies.
Computer Hardware Repair: 1 year (Preferred)
Technical support: 1 year (Preferred)
Software troubleshooting: 1 year (Preferred)
Strong customer service skills.

Responsibilities

Serving as the first point of contact for IT support.
Installing, configuring, and maintaining software and hardware components of computer and network systems.
Diagnosing and troubleshooting software and hardware issues.
Repairing and replacing damaged computer and network components.
Ensuring the security of clients and server computers by installing and upgrading antivirus and firewall software.
Supporting people whenever they encounter challenges with computers and network devices.
Maintaining and updating technical documentation regularly.
Testing new hardware and software before full-scale installation.