Field IT Support Technician

McLane•Riverside, CA

6d•Onsite

About The Position

Take your career further with McLane! McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America’s most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide. Are you a hands on IT professional who enjoys solving problems, helping customers, and keeping operations running smoothly? Join McLane as a Field IT Support Technician and play a critical role supporting restaurant and retail distribution centers with frontline technology services. This role is ideal for someone who combines technical know how with a strong customer service mindset. This position is on site at the Riverside, CA distribution center. Some travel will be required to Buena Park and Canyon Spring locations.

Requirements

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent hands on experience.
1–3+ years of experience in field IT support, desktop support, or technical support roles.
Experience supporting hardware and software in warehouse, manufacturing, or operational environments preferred.
Strong customer service and communication skills are essential.
Experience supporting desktops, laptops, RF devices, wearable technology, and peripherals.
Basic knowledge of servers, networking, and telecommunications equipment.
Ability to troubleshoot hardware and software issues effectively in the field.
Comfortable working on site in distribution center environments.
Organized, dependable, and able to manage multiple priorities.
This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Responsibilities

Provide on site, hands on technical support within McLane Distribution Centers.
Support both restaurant and retail service operations with timely, high quality IT assistance.
Install, configure, troubleshoot, and maintain desktops, laptops, RF and wearable devices.
Support servers, network infrastructure, telecommunications, and related hardware.
Partner closely with operations teams to minimize downtime and resolve issues quickly.
Deliver excellent customer service while supporting fast paced, mission critical environments.
Document issues, solutions, and equipment changes accurately.