26-565.A - Field IT Support Analyst

Hilcorp•Levelland, TX

19h•Onsite

About The Position

The Field IT Support Analyst provides high-quality support to end users of Hilcorp’s technology services, including user accounts, PCs, networking, enterprise applications, phones, printers, and conference rooms. Support is delivered via in-person visits and remote support tools. The role requires routine travel to Hilcorp offices and field locations across the Permian basin to provide local support for field-based networks, servers, and SCADA technology assets, as directed by remote engineers and administrators. Hilcorp, founded in 1989, is the largest privately-held oil and natural gas exploration and production company in the United States, headquartered in Houston, TX, with over 2,800 employees across multiple operating areas. The company is recognized for its culture, values, and ethics, and for fostering charitable giving and community partnerships.

Requirements

Three (3) years minimum hands-on technology support experience.
Solid understanding of networking, desktop computers, printers, audiovisual components, and general office applications.
Ability to travel routinely to field locations across the Permian basin.
Strong interpersonal skills to effectively communicate with individuals at all levels of the company.
Exceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy.
In depth understanding of Windows desktop operating systems and utilities.
Basic understanding of Windows server operating systems, administration and utilities.
Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment.
Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public.
Ability to complete multiple, diverse tasks of differing priorities.
Proficiency in the use and application of Microsoft Office (Excel, Word, PowerPoint, and Outlook with emphasis on Outlook and Excel).
High degree of competency in troubleshooting Smartphones/Mobile devices, tablet devices, as well as various smartphone devices.
Graduation from a high school or GED equivalent or any equivalent combination of education and experience demonstrating sufficient knowledge, ability and skill to handle the duties and responsibilities of the position.
Valid Driver’s license required.

Nice To Haves

Associate or bachelor’s degree from an accredited college/university with a degree related to information technology, management information services, computer science, or a closely related field.

Responsibilities

Assists users with hardware, software, and networking problems, triaging issues and requests as they are reported via phone, ticketing system, walk-up, IM and email.
Configures new computers and upgrades existing computers.
Provide A/V support for meeting rooms and field town hall meetings.
Provide user administration using internal tools and administration platforms including Windows Servers, Active Directory, MS Exchange, Azure Admin Portal and other enterprise application admin tools.
Installs new and existing software, maintaining support documentation articles to ensure knowledge transfer with peer support teams and staff.
Assists peer infrastructure and Security teams with troubleshooting function to solve problems with network hardware and software at desktop level.
Assist Network Engineering team with rack/stack, patching, hardware swaps, link validation, etc.
Call out support for field infrastructure, including microwave/backhaul equipment.
Basic layer 1 network troubleshooting (cabling, power, connectivity).
After-hours support for critical incidents and maintenance windows.
Perform other support functions as directed by the Helpdesk Manager and other IT management.
Use of IT ticketing system for documenting, troubleshooting and communication with requestors, taking ownership of issues from request to resolution.
Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential.
Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.
Adheres to the company’s values – Integrity, Ownership, Urgency, Alignment and Innovation.
Supports company vision and mission.
Adheres to established work schedule, attendance standards and is punctual to work and meetings.
Other duties as assigned by management.