Field IT Supervisor

Reyes Beverage Group•Manor, TX

2d•Hybrid

About The Position

The Field IT Supervisor will establish and maintain business relationships with local management at field locations to understand and address their needs. This role serves as an escalation point for the resolution of support and managerial incidents, demonstrating consistent ability to own issue resolution from start to finish, escalating where appropriate. The supervisor will assist in solving issues with business applications through personal knowledge and by working with other team leaders. They will coordinate within the Field IT team to ensure projects are successful and within budget, and assign project tasks and responsibilities within the team environment where applicable. This position requires 24/7 support for business-impacting P1 and P2 Incidents and involves travel up to 40%. Other projects or duties as assigned.

Requirements

Bachelor’s Degree in engineering, Computer Science, Management Information Systems/Science with 3 plus years of related experience and 0 to 1 plus years of leadership experience OR High School Diploma/General Education Degree with 6 plus years of specific experience and 2 to 3 plus years of leadership experience
Ability to provide remote support to end users over telephone or screen sharing
Proficient in Microsoft Office
Proficient with End User Devices – PC, Laptop, Tablets, Windows, Android, IOS

Nice To Haves

Bachelor’s Degree
LAN/WAN Cisco experience
Service Now, Service Desk Plus, or other ITIL system knowledge
Experience in distribution or manufacturing
Lift certified
Experience installing/troubleshooting Access points, routers, switches, and other IT Equipment supporting distribution/manufacturing facilities

Responsibilities

Establish and maintain business relationships with local management at field locations to understand and address their needs
Act as escalation point for resolution of support and managerial incidents, demonstrate consistent ability to own issue resolution from start to finish, escalating where appropriate
Assist in solving issues with business applications through personal knowledge and by working with other team leaders
Coordinate within Field IT team to ensure projects are successful and within budget
Assign project tasks and responsibilities within the team environment where applicable
24/7 support for business impacting P1 and P2 Incidents
Travel up to 40%
Other projects or duties as assigned