Field Investigator - SIU Claims

Auto-Owners Insurance • Independence, MO

1d • Hybrid

About The Position

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Field Investigator professional to join our team. The position requires the following, but is not limited to: Investigate, evaluate and determine appropriate disposition of all types of claims arising out of the Company’s business. Provide customer service to agents, insured’s and others in the course of handling claims to their conclusion. Meet with people involved with claims. Occasionally this may be outside our office environment. Increased role as a trainer/resource for branch associates in the Claims Department. Analyze and investigate to identify issues which may warrant additional investigation.

Requirements

• Bachelor’s degree or equivalent experience
• Ability to handle conflict comfortable
• Ability to read, interpret and react to documents such as insurance policies, procedures manuals, and legal documents.
• Able to assemble information, develop opinions and clearly express decisions using sound reasoning and judgment.
• Ability to write reports and compose correspondence.
• Ability to communicate, both verbally and in writing, and possess good problem resolution skills and good interpersonal skills.
• Able to accurately deal with mathematics and financial areas and develop an understanding of personal and business finance documents.
• Can tactfully and effectively deal with all types of people.
• Able to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
• Ability to organize assigned work.
• Ability to maintain a professional image.
• Ability to work in the U.S. without current or future sponsorship is a requirement.

Nice To Haves

• Prior law enforcement is preferred but not required
• Field Claim Rep with Auto and Field experience preferred

Responsibilities

• Investigate, evaluate and determine appropriate disposition of all types of claims arising out of the Company’s business.
• Provide customer service to agents, insured’s and others in the course of handling claims to their conclusion.
• Meet with people involved with claims.
• Increased role as a trainer/resource for branch associates in the Claims Department.
• Analyze and investigate to identify issues which may warrant additional investigation.

Benefits

• Merit-based work-from-home program
• Structured training program
• Employee mentoring
• Competitive base salary
• Matched 401(k)
• Fully-funded pension plan (once vested)
• Bonus programs
• Generous paid time off including holidays, vacation days, personal time, and sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees