Field Inventory Supervisor

Wesco•Hammond, IN

2d•Hybrid

About The Position

As the Supervisor - Field Inventory, you will be responsible for the daily supervision of a team delivering on-site inventory management services, including Vendor Managed Inventory (VMI), vending, and customer support activities. You will be accountable for team performance, operational execution, and customer satisfaction across assigned accounts. You will partner with Sales and Operations to ensure service excellence, continuous improvement in field execution, and management of key or complex customer accounts as needed.

Requirements

High School Degree or Equivalent required
Valid Driver’s License
3 years of experience working with electrical, construction, mechanical product inventory
3 years’ experience resolving technical, equipment or service-related issues
Strong leadership and coaching capability
Ability to manage multiple priorities and make decisions quickly
Strong verbal, written, analytical, and interpersonal skills
Attention to detail and continuous improvement mindset
Ability to foster a team environment and maintain strong working relationships
Intermediate computer skills (Microsoft Office; workflow tools preferred)
Strong customer service background and ability to meet emerging customer needs
Ability to travel 75% - 100%

Nice To Haves

Associate's Degree preferred
1 year supervisory or team lead experience preferred
Experience with Vendor Management Inventory (VMI), Kanban system or field service preferred

Responsibilities

Supervise daily, coach and develop Technician – Field Inventory team to ensure efficient and effective service delivery; manage performance expectations, productivity, and quality standards for direct reports; conduct field observations, ride-alongs, and regular feedback sessions; support hiring, onboarding, and training of new employees; Manage timekeeping and attendance for direct reports (e.g., UKG)
Ensure consistent execution of VMI/Kanban processes including on-site inventory counts and reconciliation at customer sites
Ensure vending machine inventory, maintenance, and system functionality are effectively managed
Monitor key service metrics (inventory accuracy, replenishment performance, customer service levels)
Maintain and ensure accurate digital documentation for each customer’s location, including site requirements and inventory mapping
Support customer presentations and communicate value of inventory management solutions
Ensure team identifies and escalates new sales opportunities within customer accounts
Participate in customer issue resolution and continuous improvement initiatives
Supervise technician workload and territory coverage to ensure optimal service delivery
Evaluate team capacity and align resources to support new and existing VMI opportunities
Utilize workflow tools and reporting to monitor productivity and adjust deployment
Serve as escalation point for complex technical, service, or customer issues
Provide Level 1 support for eStock, vending, and related systems
Ensure adherence to inventory control processes, barcoding, and ERP alignment
May serve as Technician – Field Inventory on key or strategic accounts; provide field coverage during resource gaps or high-demand periods
Maintain hands-on expertise in systems, processes, and customer workflows
Oversee fleet management for direct reports.