Field Insurance Inspector

EXL•Santa Rosa, CA

10d•$23 - $25•Hybrid

About The Position

EXL is hiring a Field Insurance Inspector for its Castle High Value and Risk Control divisions, which provide residential and commercial insurance surveys. The role conducts virtual and onsite inspections of high-value homes and small businesses for personal and commercial insurance companies to analyze replacement cost value and assess risk. It is a field position based out of a home office, with daily travel to client sites in the Marin, California area. When not in the field, the inspector works from home. The inspector demonstrates professionalism and expertise with stakeholders including agents, policyholders, and business assistants. The role requires completing a requisite number of monthly surveys to meet personal revenue production goals, along with other special projects assigned by the manager. Compensation is targeted at $23–$25+ per hour, consisting of a base hourly wage and uncapped, productivity-based incentive pay that is not sales-based. A $1,125 joining bonus is offered. EXL provides a robust training program.

Requirements

Demonstrate a high degree of professionalism and emotional intelligence.
Have strong analytical skills and resourcefulness.
Have a solid aptitude for risk assessment and replacement cost.
Have excellent written and oral communication skills.
Be proficient with computer equipment and software.
Be able to manage multiple projects and handle time-sensitive urgencies.
Be willing to travel.

Nice To Haves

Experience in high-value home surveys or commercial surveys is appreciated.
Experience in the insurance or loss-control industry and knowledge of construction and real estate are desirable.

Responsibilities

Conduct property surveys of high-value homes and document construction materials, workmanship, and special features.
Determine home square footage through detailed measurements or by replicating available building plans.
Estimate replacement costs using industry calculators, EXL resources, and inspection findings.
Observe and assess physical and liability hazards, including natural hazards such as wildfire and hurricane exposure; document hazards and recommend risk improvements.
Complete detailed survey reports with narrative assessments.
Conduct underwriting surveys and loss-control assessments for commercial businesses.
Observe and evaluate risks across commercial property, general liability, workers compensation, and auto/fleet lines of business.
Discuss and ascertain business safety culture, loss history, risk management controls, and the maturity of safety programs with business owners.
Document commercial hazards for underwriting and recommend risk improvements.
Meet monthly survey requirements and personal revenue production goals.
Complete other special projects as assigned by the manager.