Installer - Mohwak, NY

Connect America•New York, NY

7d•Onsite

About The Position

Connect America is seeking a Field Service Support Technician to support customers in a mission-based role with increased earning potential and schedule flexibility. The role involves in-home installations, service, and retrieval of personal emergency response equipment and other Home Monitoring service devices. This position is ideal for individuals with experience in utility companies or as home health workers, who enjoy working with seniors and can work independently. The territory covers Mohawk, NY, with a radius of up to 100 miles. The general schedule is Monday-Friday, 9 am-5:30 pm, with flexibility to meet customer needs. The role offers a rate of $16/hr for administrative work, a flat rate of $60 per day, additional earnings per installation, and eligibility for mileage reimbursement, with an annual earning potential of up to $60,000.

Requirements

Ability to operate basic machinery (fax machine, PC) and dexterity to install hardware.
Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications).
Caring, compassionate individual who is naturally patient with senior citizens who may be leery of change.
Ability to organize and prioritize multiple tasks and to follow step-by-step installation instructions.
Valid Driver’s license (Up to 75% travel - local within 100-mile radius).
Adheres to uniform/dress code as required by the company.
Ability to lift up to 40 pounds and ability to climb stairs.

Nice To Haves

In-home experience, such as with utility companies or as a home health worker.
Experience supporting customers in their home environment.

Responsibilities

Provide the best customer service experience to customers while completing in-home installations, service, and retrieval of Lifeline’s personal emergency response equipment, as well as other Home Monitoring service devices.
Educate and train subscribers and caregivers on products/services in a professional, respectful manner.
Process work orders from Lifeline for installation, training, customer service, or retrieval of equipment and/or products.
Complete tasks on work orders on the scheduled date and within a specified timeframe while offering service excellence.
Schedule service and retrieval appointments with subscribers/caregivers within expected service and quality standards.
Acclimate subscribers/caregivers to Lifeline equipment and service, ensuring their comfort in its use.
Comply with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment.
Perform accurate and timely submission of Care Plan Agreement and other documents and reports as required.
Provide management with feedback and ideas for continuous improvement.
Occasional evening and/or weekend appointments required for emergency service work orders.