Field Implementation Manager- Charlotte, NC
Compass Group•Charlotte, NC
•$74,000 - $110,000•Onsite
About The Position
This role supports Canteen’s Smart Tech platform, focused on unattended retail solutions across the U.S. The Business Systems Analyst will work closely with the Field Implementation team to gather business requirements, develop training materials, support system rollouts, and ensure the platform aligns with operational needs.
Requirements
- Bachelor’s degree in Business, Operations, Hospitality, or related field
- 3+ years of experience with Microsoft Dynamics 365 CRM/Field Service Mobile
- Advanced proficiency in Excel, PowerPoint, Teams, and Outlook
- Strong problem-solving, communication, and documentation skills
- Ability to manage multiple priorities independently and collaboratively
- Skilled in translating business needs into functional requirements
Nice To Haves
- Familiarity with Agile/Scrum methodologies
- Experience with Canteen’s business systems
Responsibilities
- Gather and document functional and technical requirements from field teams
- Test and validate system functionality to meet business needs
- Identify inefficiencies and recommend optimizations
- Collaborate with stakeholders, developers, and IT teams to deliver solutions
- Support data migration, integrations, and new feature implementation
- Maintain documentation standards and deliverables
- Provide end-user support, troubleshooting, and training
- Monitor system performance, data integrity, and usage trends
- Coordinate with third-party vendors and consultants
- Resolve system issues through creative problem-solving
- Manage competing priorities and build consensus across user groups
- Build strong relationships across all levels of the organization
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
