Field Implementation Manager
About The Position
Responsible for the technical deployment of HID solutions at customer sites, including system design, configuration, customization, integration, and training. Partners with Project Managers and stakeholders to validate requirements, oversee installations, and ensure a smooth transition to post-deployment support. Supports pre-sales activities and customer communication throughout the engagement, while continuously improving delivery processes through lessons learned and workflow refinement. HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo Identification Technologies (IDT): IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services. HID’s Identification Technologies powers the trusted identities of the world’s people, places and things through smart components and cloud services. We make it possible for people and organizations to transact safely, work productively, and travel freely. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application.
Requirements
- Strong technical expertise in software deployment, configuration, networking, and integrations
- Hands-on experience with troubleshooting, commissioning, and supporting complex implementations
- Ability to collaborate effectively with cross-functional teams (Project Management, Sales, Engineering, and customers)
- Clear communication and customer-facing skills to manage expectations and resolve issues
- Strong organizational and coordination skills to manage documentation, timelines, and multiple activities
- Problem-solving mindset with attention to detail in technical delivery and execution
- Ability to manage both on-site and remote implementation work
- Understanding of system design, deployment planning, and implementation workflows
- Commitment to process improvement, documentation, and continuous learning
Responsibilities
- Performing system equipment placement drawings for customer sites, with the assistance of Sales and Engineering.
- Managing the physical deployment, configuration, customization, and integration of HID solutions at customer sites and remote.
- Providing pre-sales support to HID Sales department, and directly to prospective customers.
- Providing technical support to HID sales staff and external customers on demand.
- Working with HID Project Manager to develop project scope and timeline in concert with stakeholders and create and execute statements of work.
- Performing on-site and remote troubleshooting, commissioning, and technical training of HID systems including complex network interfaces and configurations.
- Maintaining detailed service records to assist engineering and product development in product quality improvement.
- Communicating clearly and concisely customer issues and ensure timely implementation of problem resolution.
- Fulfilling HID 24/7 support commitment to our customers on an as needed basis.
- Completing tickets assigned to fulfill manage service activities.
- Other duties and responsibilities as requested by the company from time to time.
Benefits
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
