Field Functionality Supervisor - Los Angeles, CA

Best Buy•Los Angeles, CA

5d•Onsite

About The Position

The Field Functionality Supervisor is directly responsible for driving field deployment fulfillment consistency and efficiency as well as the quality of work completed by Field Functionality Technicians. At Best Buy we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve. At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Requirements

6 months of consumer electronics and/or retail experience
Travel is required for this role; may spend up to 75% of the year traveling
Must be eligible to qualify for and maintain a corporate credit card to book travel and submit business expenses for reimbursement

Nice To Haves

1 year of experience as a leader in business, military, or other fields.
2 years of functionality support experience

Responsibilities

Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
Manages the day-to-day operations of assigned projects including, scheduling, functionality task, expense management and safety.
Manages 10-15 direct reports including interviewing, hiring, corrective action, and performance development.
Conducts regular reviews with Functionality Technicians to develop talent and close performance gaps.
Conducts performance appraisals and makes pay recommendations.
Ensures safety procedures are communicated proactively and followed by Functionality Technicians.
Actively supports Functionality Technicians in individual and group environments through developmental training, onboarding, and increased proficiency.
Ensures Functionality Technicians are following all safety guidelines.
Communicates and executes the Best Buy and Field Deployment strategies.
Provides teachable point of view for new processes, procedures, business segments, and areas of focus.
Develops and maintains pertinent partnerships in support of driving diving business results.
Manages corporate expenses and reconciles them through proper corporate card and expensing processes.