Field Executive Education Manager - Clinique - New York, NY

Estée Lauder Companies • Melville, NY

1d • $98,384 - $147,576

About The Position

The Field Executive Education Manager for Clinique prepares, conducts, and monitors training to ensure quality performance of beauty advisors and consultants. The role is responsible for education on product knowledge, work-system requirements, product and color launches, and refresher, intermediate, and advanced training. It evaluates counter performance, schedules beauty advisors, and maintains comprehensive training materials and information.

The manager coordinates with brand management and cross-functional teams to ensure training materials and accurate program information are available, manages the training budget, gathers feedback from field personnel, evaluates training programs, and recommends improvements. The role also provides leadership and guidance to staff, supports coaching and development, communicates priorities, fosters teamwork, and maintains appropriate communication with brand functions, the region, and headquarters when required.

Requirements

• University-level education or equivalent.
• More than 8 years of education experience within the cosmetics industry.
• Excellent communication skills.
• Ability to work independently and motivate others.
• Excellent presentation skills.
• Excellent multitasking ability.
• Creative and innovative thinking.
• Ability to handle multiple projects.

Responsibilities

• Conduct education and training for beauty advisors and consultants, including product knowledge, work-system requirements, launch training, and refresher, intermediate, and advanced courses.
• Evaluate beauty advisors’ and consultants’ performance at counters to ensure high standards of knowledge and performance.
• Prepare and implement schedules for beauty advisors.
• Maintain and execute an up-to-date information system covering training materials, product knowledge, display concepts, sales techniques, promotions, and procedural requirements.
• Coordinate with the Brand Manager to ensure training materials and beauty advisors are available as needed.
• Maintain contact with Marketing, Sales, and Public Relations regarding current and upcoming programs to ensure proper focus and accurate information.
• Manage the training budget.
• Identify ideas for new training programs and activities and share them with the Brand Manager.
• Interface with the sales force and visit stores periodically.
• Solicit and compile field personnel feedback related to training.
• Evaluate training programs and recommend improvements or changes.
• Provide leadership, guidance, and management to staff.
• Establish workplace operating standards and values, communicate priorities and required results, and provide input on team performance objectives and assessments.
• Work with the Brand Manager to provide staff coaching, feedback, development opportunities, and recognition.
• Provide input into staff hiring decisions.
• Influence others to achieve difficult goals, resolve conflicts, negotiate mutually beneficial solutions, and foster open communication and teamwork.
• Maintain appropriate communication with brand functional areas, the region, and headquarters when required.

Benefits

• Health insurance coverage, including medical, dental, and vision insurance.
• Wellness and family support programs.
• Life and disability insurance.
• Retirement savings plans.
• Paid leave programs.
• Education-related programs.
• Paid holidays and vacation time.
• Competitive bonus program with potential for overachievement based on performance and company results.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager