Field Event Sales Coordinator
About The Position
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts
Requirements
- Experience supporting sales, events, or operational activities in a fast-paced environment
- Strong attention to detail in managing timelines, deliverables, and follow-up cadences
- Excellent written and verbal communication with a warm, professional tone
- Comfort working independently in a fully remote setting while staying proactive and accountable
- Strong interpersonal skills when working with external partners and internal teams
- Organized and reliable approach to managing multiple priorities without things falling through the cracks
- Familiarity with Google Workspace, Zoom, Slack, HighLevel CRM, and AI tools such as ChatGPT and Claude
- 1 to 3 years of experience in a sales support, account coordination, or administrative sales role
- High school diploma or equivalent required
Nice To Haves
- Experience in event coordination, hospitality, or a customer-facing environment is a plus
- Bachelor's degree in Event Management, Communications, Marketing, or Hospitality Management strongly preferred
- Experience in SaaS or high-growth environments is a plus
Responsibilities
- Manage the exhibitor and sponsor email inbox, responding to all inbound inquiries in a timely manner
- Handle inbound site inquiries and reactive leads, triaging and routing them appropriately
- Support the onboarding of new exhibitors and sponsors using standard templates and guidelines
- Set discovery and follow-up appointments on behalf of the Senior Manager, Field Event Sales
- Provide on-site operational support for exhibitors and sponsors at internal HighLevel events
- Track and follow up on unsigned contracts promptly to keep deals moving forward
- Ensure deposits are collected in accordance with agreed upon payment timelines
- Maintain accurate records of contract status and payment activity across all accounts
- Own the deliverable tracking cadence to ensure all exhibitor and sponsor assets are collected well in advance of each event
- Maintain dashboards and trackers to provide visibility into outstanding items
- Escalate issues and risks to the Senior Manager when needed
- Attend regular one-on-ones with the Senior Manager and recurring meetings with the Events team
- Coordinate with internal stakeholders including Events, Marketing, and Billing teams as needed
- Support vendor and sponsor communication and documentation in partnership with the Senior Manager
- Maintain accurate internal documentation and exhibitor and sponsor records in HighLevel CRM
- Document recurring challenges and share observations to support process improvements
- Follow established compliance guidelines and ensure required approvals are completed
Benefits
- The company is an Equal Opportunity Employer.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
