Field Engineering Specialist - Princeton, New Jersey
About The Position
At Roche, we are driven by a healthier future and a commitment to innovation. We continuously advance science to ensure everyone has access to the healthcare they need, today and for generations to come. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are. The Roche Support Network offers an exciting opportunity for individuals passionate about problem-solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care. This is a field-based role that requires daily travel and up to 20% overnight travel (with potentially more during the training period). Our ideal candidate would reside within 20 miles of Princeton, NJ.
Requirements
- High school diploma and 2 years of technical school or equivalent military training or work experience.
- 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
- Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience.
- Successful completion of training or certification as defined by RD Services Leadership and policy.
- Ability to travel, including overnight travel.
Nice To Haves
- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience.
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
- Ability to serve as an internal technical resource.
- Provide support after hours and on weekends/holidays.
- Maintain strong customer relationships.
Responsibilities
- Travel and showcase expertise in technical repair and installation for Roche assigned product lines.
- Offer valuable service to laboratory customers in the assigned territory.
- Perform routine technical support, on-site service, repair, and installation of Roche products.
- Serve as a customer contact for technical and service-related issues.
- Perform preventative maintenance.
- Diagnose and resolve mechanical, hardware, software, and system failures.
- Document all activities.
- Contribute to quality improvement.
- Focus on maximizing customer satisfaction.
Benefits
- Discretionary annual bonus may be available based on individual and Company performance.
- Benefits detailed at the link provided below.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
